Provision record
Heap · Heap Terms of Service · View original document ↗

CS Service Warranty of Substantial Performance with Documentation

Medium severity Explicit document language Common · 298 of 352 platforms
Stay ahead of the changes
Track Heap and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
ⓘ

This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Stripe Medium

We require these service providers to contractually commit to security and confidentiality obligations for the Personal Data they process on our behalf.

Twitch Medium

The Terms of Service, which incorporate the Guidelines, is the entire agreement between you and Twitch relating to the subject matter herein and will not be modified except by a writing signed by authorized representatives of both parties...

Disney+ Medium

You agree that your access to the Services using these devices also shall be subject to the usage terms set forth in the applicable third-party beneficiary's terms of service.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
the CS Service (other than Professional Services), when used by Customer as authorized under the Agreement, will perform substantially in accordance with the Documentation associated with such CS Service

Excerpt from Heap's Terms of Service

Provision details

Document information
Document
Heap Terms of Service
Entity
Heap
Tracking information
First captured by ConductAtlas
July 11, 2026
Text quoted from version
CA-V-006848, captured Sept. 11, 2026
Record ID
CA-P-073069
Document ID
CA-D-000705
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006848)
3409f5092d18d23f25d7dbc26966ecd771dffb1fddc2c185d3603fbcb6d6c0e8
Analysis generated
July 12, 2026 15:50 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006848 (checked Oct. 5, 2026)
Citation Record
Entity: Heap
Document: Heap Terms of Service
Record ID: CA-P-073069
Version: CA-V-006848
Captured: 2026-09-11 01:20:57 UTC
SHA-256: 3409f5092d18d23f…
URL: https://conductatlas.com/platform/heap/heap-terms-of-service/provision/CA-P-073069/cs-service-warranty-of-substantial-performance-with-documentation/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Heap's CS Service Warranty of Substantial Performance with Documentation clause do?

The clause states: “the CS Service (other than Professional Services), when used by Customer as authorized under the Agreement, will perform substantially in accordance with the Documentation associated with such CS Service”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Heap?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Heap.