“To the extent required by law, Heap supports Customers’ data-protection compliance efforts, but it is up to Customer to ensure the appropriate data protection safeguards are in place before processing personal data from Customer's Visitor.”
This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause shifts the compliance burden for Visitor data protection onto the Customer rather than Heap, which affects who bears legal and operational responsibility for protecting end-user data.
Heap's customers—not Heap itself—bear the obligation to establish adequate data protection safeguards before Visitor personal data is processed.
How other platforms handle this
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"To the extent required by law, Heap supports Customers’ data-protection compliance efforts, but it is up to Customer to ensure the appropriate data protection safeguards are in place before processing personal data from Customer's Visitor.Excerpt from Heap's Privacy Policy
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This clause shifts the compliance burden for Visitor data protection onto the Customer rather than Heap, which affects who bears legal and operational responsibility for protecting end-user data.
Heap's customers—not Heap itself—bear the obligation to establish adequate data protection safeguards before Visitor personal data is processed.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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