We also listed a provision named “Termination for Cause and Refund Mechanism” from our summary of this document. None of its quoted text appears in any capture we hold, so it was withheld (correction, Oct 12, 2026). A link to that entry now leads here. This page is a separate clause record, CA-P-074354, whose quotation is checked against a stored capture of the document.
This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The refund mechanism for Customer-initiated termination for cause is conditioned on the termination being both proper and undisputed, which introduces a potential dispute resolution dependency before any refund obligation attaches. The 30-day cure period and the requirement for undisputed termination may extend the time before Customer can recover prepaid fees.
Interpretive note: The term 'proper and undisputed termination' is not defined in the agreement, creating potential ambiguity about what conditions must be satisfied before the pro rata refund obligation attaches.
Cross-platform context
See how other platforms handle Termination for Cause and Refund Mechanism and similar clauses.
Compare across platforms →"either Party may terminate an Order Form or this MSA without liability to the other upon giving written notice to the other if the other Party is in material breach of the Agreement and (if such breach is remediable) the breaching Party fails to remedy that breach within thirty (30) days after receiving written notice. … Upon the proper and undisputed termination of this MSA or an Order Form for cause by a Customer pursuant to Section 7.2 (Termination for Cause), Contentsquare shall refund to Customer on a pro rata basis, based on the then current Term, all prepaid Fees which relate to the unexpired part of the Term.Excerpt from Heap's Contentsquare Master Service Agreement
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The refund mechanism for Customer-initiated termination for cause is conditioned on the termination being both proper and undisputed, which introduces a potential dispute resolution dependency before any refund obligation attaches. The 30-day cure period and the requirement for undisputed termination may extend the time before Customer can recover prepaid fees.
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