Once signed, Order Forms cannot be cancelled and fees already committed are non-refundable, unless the specific Order Form expressly provides otherwise. Annual fee increases at Renewal Term commencement are permitted up to the greater of 3% or the CPI increase.
This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that executed Order Forms create irrevocable payment commitments for the full term, absent specific Order Form carve-outs. The annual CPI-indexed fee adjustment mechanism means total fees payable over multi-year terms may increase beyond the initially contracted amount.
The agreement states that executed Order Forms are non-cancellable and non-refundable, creating a full-term payment obligation regardless of changes in business need. Fees may increase annually at each Renewal Term commencement by up to the greater of 3% or the CPI annual increase.
Cross-platform context
See how other platforms handle Non-Cancellable, Non-Refundable Order Forms and similar clauses.
Compare across platforms →"Once executed, Order Forms are non-cancellable and non-refundable except as expressly agreed in the relevant Order Form. Fees may be revised annually with effect from the start of each Renewal Term, such increase not to exceed the greater of 3% or the annual increase of the Consumer Price Index.Excerpt from Heap's Contentsquare Master Service Agreement
1) REGULATORY LANDSCAPE: Non-cancellable B2B software contracts are generally governed by contract law in the applicable jurisdiction.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision establishes that executed Order Forms create irrevocable payment commitments for the full term, absent specific Order Form carve-outs. The annual CPI-indexed fee adjustment mechanism means total fees payable over multi-year terms may increase beyond the initially contracted amount.
The agreement states that executed Order Forms are non-cancellable and non-refundable, creating a full-term payment obligation regardless of changes in business need. Fees may increase annually at each Renewal Term commencement by up to the greater of 3% or the CPI annual increase.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Heap.