Provision record
Heap · Contentsquare Master Service Agreement · View original document ↗

Feedback Must Not Include Customer Data or Identifiers

Medium severity Common · 273 of 352 platforms
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This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Grubhub Medium

These trusted partners may use this information to support and market partnership benefits (including by communicating with you), as well as for their internal business purposes such as analytics and product improvement.

TaskRabbit Medium

To enforce the relevant Terms of Service.

Lyft Medium

Lyft may process the personal information of teen users between the ages of 13 and 17...Where Lyft processes such personal information, it will do so in accordance with this policy, any applicable service terms...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer shall ensure that: (a) Feedback does not identify Customer, its Affiliates, or Users, or include any Customer Data; and (b) Customer has obtained requisite authorization from any User or other third party to grant the license described herein.

Excerpt from Heap's Contentsquare Master Service Agreement

Applicable regulations

CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union

Provision details

Document information
Document
Contentsquare Master Service Agreement
Entity
Heap
Tracking information
First captured by ConductAtlas
July 11, 2026
Text quoted from version
CA-V-006848, captured Sept. 11, 2026
Record ID
CA-P-073024
Document ID
CA-D-000705
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006848)
3409f5092d18d23f25d7dbc26966ecd771dffb1fddc2c185d3603fbcb6d6c0e8
Analysis generated
July 12, 2026 15:50 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006848, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Heap
Document: Contentsquare Master Service Agreement
Record ID: CA-P-073024
Version: CA-V-006848
Captured: 2026-09-11 01:20:57 UTC
SHA-256: 3409f5092d18d23f…
URL: https://conductatlas.com/platform/heap/contentsquare-master-service-agreement/provision/CA-P-073024/feedback-must-not-include-customer-data-or-identifiers/
Accessed: Oct. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Heap's Feedback Must Not Include Customer Data or Identifiers clause do?

The clause states: “Customer shall ensure that: (a) Feedback does not identify Customer, its Affiliates, or Users, or include any Customer Data; and (b) Customer has obtained requisite authorization from any User or other third party to grant the license described herein.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 273 platforms. See the full comparison.

Is ConductAtlas affiliated with Heap?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Heap.