Provision record
Heap · Contentsquare Master Service Agreement · View original document ↗

Customer Retains Ownership of Customer Data

High severity High confidence Common · 249 of 352 platforms

Key Facts · in the document’s own words

Who owns Customer Data processed through the use of the CS Service?
“Customer Data processed through the use of the CS Service is and will remain, owned by Customer.”
Version CA-V-006848, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Customer Data processed through the use of the CS Service is and will remain owned by the customer.
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This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Customers retain legal ownership of their data despite it being processed by Contentsquare, which limits Contentsquare's proprietary claims over that data.

Consumer impact (what this means for users)

You own your Customer Data before, during, and after it is processed through the CS Service.

How other platforms handle this

Minecraft Medium

The Microsoft Services Agreement says "Your Content remains Your Content"...We don't own the original stuff that you create.

YouTube Ads Medium

You retain ownership rights in your Content.

Discord Medium

You may only use our trademarks (or other brand indicia) and copyrights as permitted in our Brand Guidelines or with our prior written permission. We retain all intellectual property rights in our content.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer Data processed through the use of the CS Service is and will remain, owned by Customer.

Excerpt from Heap's Contentsquare Master Service Agreement

Provision details

Document information
Document
Contentsquare Master Service Agreement
Entity
Heap
Tracking information
First captured by ConductAtlas
July 11, 2026
Text quoted from version
CA-V-006848, captured Sept. 11, 2026
Record ID
CA-P-073018
Document ID
CA-D-000705
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006848)
3409f5092d18d23f25d7dbc26966ecd771dffb1fddc2c185d3603fbcb6d6c0e8
Analysis generated
July 12, 2026 15:50 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006848, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Heap
Document: Contentsquare Master Service Agreement
Record ID: CA-P-073018
Version: CA-V-006848
Captured: 2026-09-11 01:20:57 UTC
SHA-256: 3409f5092d18d23f…
URL: https://conductatlas.com/platform/heap/contentsquare-master-service-agreement/provision/CA-P-073018/customer-retains-ownership-of-customer-data/
Accessed: Oct. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Heap's Customer Retains Ownership of Customer Data clause do?

Customers retain legal ownership of their data despite it being processed by Contentsquare, which limits Contentsquare's proprietary claims over that data.

How does this clause affect you?

You own your Customer Data before, during, and after it is processed through the CS Service.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 249 platforms. See the full comparison.

Is ConductAtlas affiliated with Heap?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Heap.