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This analysis describes what Google's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users cannot recover the most commonly significant categories of loss from Google, regardless of the nature or severity of harm suffered.
Interpretive note: The excerpt does not include any qualifying language such as 'to the extent permitted by applicable law,' which is commonly present in such clauses and may apply. The excerpt may be a partial quotation. If such a qualifier exists elsewhere, the scope of the exclusion could be narrower.
The updated terms materially reduce service quality commitments. The revised language replaces Google's prior commitment to provide services using "reasonable skill and care" with an explicit as-is disclaimer stating that services are provided "without any express or implied warranties" unless stated in service-specific terms. The updated terms now explicitly apply to all users whether signed in to a Google account or not, extending their scope. Google also clarifies that its Privacy Policy applies to service use. These changes establish that users have fewer contractual recourse options if services fail to function as expected, except where service-specific additional terms or applicable law provide otherwise.
View change record →You cannot hold Google financially responsible for lost profits, revenues, business opportunities, goodwill, anticipated savings, indirect or consequential losses, or punitive damages.
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"Google isn't liable for: loss of profits, revenues, business opportunities, goodwill, or anticipated savings indirect or consequential losses punitive damagesExcerpt from Google's Terms of Service
Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.
Users cannot recover the most commonly significant categories of loss from Google, regardless of the nature or severity of harm suffered.
You cannot hold Google financially responsible for lost profits, revenues, business opportunities, goodwill, anticipated savings, indirect or consequential losses, or punitive damages.
ConductAtlas has identified this type of provision across 292 platforms. See the full comparison.
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