GitHub · GitHub Terms of Service · View original document ↗

Service Fees Non-Refundable for Paid Plans

High severity High confidence Explicitdocumentlanguage Common · 179 of 352 platforms
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Recent governance activity GitHub recorded 5 documented changes in the last 30 days.
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This analysis describes what GitHub's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The non-refund policy means users bear the full cost of any unused paid service period regardless of how or when they cancel or downgrade.

Recent Activity

This document changed recently

Medium Apr 28, 2026

GitHub's updated Terms of Service now include an explicit section governing AI features, including Copilot. The new section establishes specific contractual terms for how user data may be collected, used, and retained for developing and improving AI and machine learning models, and identifies what controls are available to users. The practical effect is that AI-related data practices are now consolidated under dedicated contractual language rather than dispersed across general service terms.

View change record →
Medium Apr 19, 2026

GitHub's Terms of Service update on April 19, 2026 involved substantial revisions across 54 sentences, with 40 sentences removed and 4 added. The extent of change suggests modifications to core service provisions; however, without access to the specific language that was modified, removed, or added, the precise operational implications for users cannot be determined. Users should review the updated Terms directly to understand how the changes affect their usage rights, account obligations, or dispute resolution procedures.

View change record →

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 800 other provisions on other platforms.

Consumer impact (what this means for users)

You will not receive refunds or credits for partial months of service, downgrading your plan, or unused months while your account remains open.

How other platforms handle this

Instacart Medium

Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.

Upwork Medium

No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.

Whatnot Medium

Influencer shall promptly refund Whatnot a pro rata portion of any pre-paid fees for services or Deliverables not yet provided as of the effective date of termination.

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▸ View Original Clause Language DOCUMENT RECORD
"
The Service is billed in advance on a monthly or yearly basis respectively and is non-refundable. There will be no refunds or credits for partial months of service, downgrade refunds, or refunds for months unused with an open Account...

— Excerpt from GitHub's GitHub Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
GitHub Terms of Service
Entity
GitHub
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 12, 2026
Record ID
CA-P-036466
Document ID
CA-D-00253
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
610460507af6f60333f6195921a4e0d9629d1fea528d1220cda7340159b5b46b
Analysis generated
May 10, 2026 17:12 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: GitHub
Document: GitHub Terms of Service
Record ID: CA-P-036466
Captured: 2026-05-10 17:12:21 UTC
SHA-256: 610460507af6f603…
URL: https://conductatlas.com/platform/github/github-terms-of-service/provision/CA-P-036466/service-fees-non-refundable-for-paid-plans/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does GitHub's Service Fees Non-Refundable for Paid Plans clause do?

The non-refund policy means users bear the full cost of any unused paid service period regardless of how or when they cancel or downgrade.

How does this clause affect you?

You will not receive refunds or credits for partial months of service, downgrading your plan, or unused months while your account remains open.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.

Is ConductAtlas affiliated with GitHub?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by GitHub.