Provision record
General Motors · GM Privacy Statement · View original document ↗

Consumer Privacy Rights and Request Processing

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Document Record

What it is

The policy establishes universal access, correction, and deletion rights for all covered consumers, with additional rights including targeted advertising opt-out, data sale opt-out, and automated processing opt-out available depending on the consumer's state of residence, and a stated processing time of up to 45 days.

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This analysis describes what General Motors's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes the operational framework for consumer privacy right requests, including a 45-day processing window and a verification requirement, with jurisdiction-dependent rights that require consumers to know their state's applicable framework to determine their full entitlement.

Recent Activity

This document changed recently

Medium Jun 18, 2026

The updated statement narrowed its definition of personal information from 'identifies, relates to, or could reasonably be linked to you' to 'describes, relates to, or could reasonably be linked to you.' This language change affects which information GM must treat as personal information under the policy. The revised de-identification section reorganizes prior language, now stating GM 'may use technical measures to remove information that could reasonably identify you or your vehicle' and requires 'the same safeguards from any third parties we share it with.' The policy clarifies that its protections apply to personal information dealers disclose to GM, but do not cover dealers' independent data practices. Cruise is no longer listed as a GM affiliate exempt from this privacy statement, though the scope of privacy protections for Cruise users depends on whether Cruise now operates under this statement or maintains separate privacy terms.

View change record →

Consumer impact (what this means for users)

The agreement establishes that all covered consumers have access, correction, and deletion rights, with additional rights including data sale opt-out and targeted advertising opt-out available depending on state of residence; requests may take up to 45 days to process and require identity verification.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Submit a request to access, correct, or delete your personal information by completing the U.S. Consumer Privacy Request Form at https://consumerprivacy.gm.com. Alternatively, call 1-866-MYPRIVACY (1-866-697-7482). GM does not accept privacy requests by email. Processing may take up to 45 days.
  • Export Your Data
    Request a portable copy of your personal information by submitting the U.S. Consumer Privacy Request Form at https://consumerprivacy.gm.com and selecting the access and portability option.

Cross-platform context

See how other platforms handle Consumer Privacy Rights and Request Processing and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
GM offers the following privacy rights to all consumers covered by this Privacy Statement: Access and obtain a portable copy of my Personal Information Correct my Personal Information Delete my Personal Information Depending on where you reside, you may also be able to request additional privacy rights that may include: Opt-out of processing my Personal Information for targeted advertising (in California, this is called 'Do Not Share My Personal Information') Opt-out of selling my Personal Information Opt-out of certain types of automated processing of Personal Information Obtain a list of categories of Third Parties Receiving Personal Information Obtain a list of Third Parties Receiving Personal Information. Our processing time may vary, and in some cases, we may require up to 45 days to process your request.

Excerpt from General Motors's GM Privacy Statement

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: The tiered rights framework engages CCPA and CPRA for California residents, and analogous frameworks in Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and other states with enacted comprehensive privacy laws.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
GM Privacy Statement
Entity
General Motors
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-016055
Document ID
CA-D-00615
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
1aadaf983854ba12c04ee6971f292dd73de91df0db3ac8d30fd0ad5fcc9309da
Analysis generated
July 9, 2026 09:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: General Motors
Document: GM Privacy Statement
Record ID: CA-P-016055
Captured: 2026-07-09 09:29:04 UTC
SHA-256: 1aadaf983854ba12…
URL: https://conductatlas.com/platform/general-motors/gm-privacy-statement/provision/CA-P-016055/consumer-privacy-rights-and-request-processing/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does General Motors's Consumer Privacy Rights and Request Processing clause do?

This provision establishes the operational framework for consumer privacy right requests, including a 45-day processing window and a verification requirement, with jurisdiction-dependent rights that require consumers to know their state's applicable framework to determine their full entitlement.

How does this clause affect you?

The agreement establishes that all covered consumers have access, correction, and deletion rights, with additional rights including data sale opt-out and targeted advertising opt-out available depending on state of residence; requests may take up to 45 days to process and require identity verification.

Is ConductAtlas affiliated with General Motors?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by General Motors.