Fiverr · Fiverr Terms of Service

User Content and Prohibited Conduct

Medium severity
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What it is

Fiverr sets broad rules about what content is allowed and can remove your content or suspend your account if it decides your content violates its standards — with 'sole discretion' meaning there is no fixed checklist you can rely on.

Consumer impact (what this means for users)

Sellers whose gig content or communications are flagged under Fiverr's broad and subjectively applied content standards risk sudden removal of their listings and account suspension, potentially losing active orders and pending payments without a clearly defined appeals process.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Within 30 days
    If your content has been removed or your account restricted, submit a support ticket via Fiverr's Help Center providing the specific content or gig URL, the removal notification you received, and your explanation of why the content complies with Fiverr's terms. EU users should explicitly reference their DSA Art. 17 right to receive stated reasons.

Cross-platform context

See how other platforms handle User Content and Prohibited Conduct and similar clauses.

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Why it matters (compliance & risk perspective)

The 'sole discretion' content moderation standard means sellers risk account suspension based on subjective content judgments, with limited due process and no clear appeal timeline disclosed in the ToS.

View original clause language
Users may not post content that is illegal, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, or otherwise objectionable. Fiverr reserves the right to remove any content and suspend any account that violates these guidelines, at Fiverr's sole discretion.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: This provision engages Section 230 of the Communications Decency Act (47 U.S.C. §230), which provides Fiverr broad immunity from liability for third-party content moderation decisions; EU Digital Services Act (DSA) Arts. 16–18, which require platforms to implement transparent, accessible notice-and-action mechanisms for content removal; EU P2B Regulation Art. 4 regarding notice requirements before restricting business seller accounts; and First Amendment considerations (inapplicable to private platforms but relevant to policy debates). Primary enforcers are the European Commission and DSA Coordinators (EU DSA), national competent authorities (EU P2B). (2)

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Applicable agencies

  • FTC
    The FTC has jurisdiction over deceptive or unfair content moderation practices that deny users due process or misrepresent the basis for account restrictions under FTC Act Section 5.
    File a complaint →

Provision details

Document information
Document
Fiverr Terms of Service
Entity
Fiverr
Document last updated
April 29, 2026
Tracking information
First tracked
March 20, 2026
Last verified
April 27, 2026
Record ID
CA-P-003437
Document ID
CA-D-00139
Evidence Provenance
Source URL
Wayback Machine
SHA-256
21d295d82d20dfdd448dd914de7540f8f52d25fb6ede9afb12eeaf96073987c4
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Fiverr | Document: Fiverr Terms of Service | Record: CA-P-003437
Captured: 2026-03-20 06:51:42 UTC | SHA-256: 21d295d82d20dfdd…
URL: https://conductatlas.com/platform/fiverr/fiverr-terms-of-service/user-content-and-prohibited-conduct/
Accessed: May 2, 2026
Classification
Severity
Medium
Categories

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