Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC has jurisdiction over unfair platform practices that restrict user freedom to transact, which may constitute unfair methods of competition under FTC Act Section 5.', 'complaint_url': 'https://reportfraud.ftc.gov/'}, {'agency': 'State_AG', 'reason': 'State Attorneys General may have jurisdiction over anti-competitive platform lock-in practices that harm freelance workers and consumers in their states.', 'complaint_url': 'https://www.naag.org/find-my-ag/'}

What is the severity of this clause?

ConductAtlas classifies this Off-Platform Transaction Prohibition clause as high severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Off-Platform Transaction Prohibition — Fiverr

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What it is

You are not allowed to arrange payment for services outside of Fiverr, even if you connect with someone through the platform — doing so can get your account permanently banned.

Consumer impact (what this means for users)

Sellers and buyers who attempt to transact directly — even for services initially discussed on Fiverr — risk permanent account suspension, loss of their earnings balance or pending payments, and loss of their transaction history and buyer/seller ratings.

Cross-platform context

See how other platforms handle Off-Platform Transaction Prohibition and similar clauses.

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Why it matters (compliance & risk perspective)

This clause locks all commercial relationships formed on Fiverr into the platform's payment system, ensuring Fiverr collects its commission on every transaction and preventing sellers and buyers from negotiating better terms directly.

View original clause language

Users may not offer or accept payment outside of Fiverr. Users may not offer or direct sellers or buyers to contact them outside of Fiverr. Engaging in such conduct may result in your account being suspended or permanently blocked.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: This provision engages EU Platform-to-Business Regulation (EU 2019/1150) Arts. 5 and 8, which limit platforms' ability to impose restrictions that prevent business users from offering services through other channels at different prices — strict off-platform prohibitions may conflict with P2B non-exclusivity principles; US antitrust law (Sherman Act §1) regarding restraint of trade by platform operators; and FTC Act Section 5 regarding potentially unfair platform lock-in practices. Primary enforcers are the European Commission/national competent authorities (P2B), DOJ/FTC (US antitrust). (2)

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Applicable agencies

FTC

The FTC has jurisdiction over unfair platform practices that restrict user freedom to transact, which may constitute unfair methods of competition under FTC Act Section 5.
File a complaint →
State AG

State Attorneys General may have jurisdiction over anti-competitive platform lock-in practices that harm freelance workers and consumers in their states.
File a complaint →

Provision details

Document information

Document

Fiverr Terms of Service

Entity

Fiverr

Document last updated

April 29, 2026

Tracking information

First tracked

March 20, 2026

Last verified

April 27, 2026

Record ID

CA-P-003434

Document ID

CA-D-00139

Evidence Provenance

Source URL

https://www.fiverr.com/terms_of_service

Wayback Machine

View archived versions →

SHA-256

21d295d82d20dfdd448dd914de7540f8f52d25fb6ede9afb12eeaf96073987c4

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Fiverr | Document: Fiverr Terms of Service | Record: CA-P-003434
Captured: 2026-03-20 06:51:42 UTC | SHA-256: 21d295d82d20dfdd…
URL: https://conductatlas.com/platform/fiverr/fiverr-terms-of-service/off-platform-transaction-prohibition/
Accessed: May 2, 2026

Classification

Severity

High

Off-Platform Transaction Prohibition