Fiverr stores and may read your private messages sent to other users on the platform for safety, fraud, and compliance reasons.
Any messages you send through Fiverr's messaging system — including project briefs, business strategies, or payment discussions — are stored by Fiverr and may be reviewed by company staff or automated systems.
Cross-platform context
See how other platforms handle User Communications Monitoring and similar clauses.
Compare across platforms →Users may assume their direct messages with freelancers or clients are private, but Fiverr retains the right to monitor these communications, which could expose sensitive business or financial discussions.
(1) REGULATORY FRAMEWORK: Communications monitoring implicates GDPR Art. 6(1)(f) legitimate interests as a legal basis, requiring a documented balancing test; GDPR Art. 13/14 transparency obligations require this processing to be clearly disclosed at point of collection. The Electronic Communications Privacy Act (ECPA, 18 U.S.C. §2511) and its platform operator exception may apply for US users. EU ePrivacy Directive 2002/58/EC Article 5 governs confidentiality of communications and is directly relevant, particularly as the ePrivacy Regulation remains pending. (2)
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