Fastly · Fastly Terms of Service · View original document ↗

Fees non-refundable and non-cancelable

High severity High confidence Explicitdocumentlanguage Common · 232 of 352 platforms
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This analysis describes what Fastly's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The Subscriber has no right to recover fees already paid, regardless of whether the Services were fully used.

Interpretive note: The excerpt establishes three independent legal propositions about minimum commitments (non-usage-based, non-cancelable, non-decreasable) in addition to the non-refundability rule. The canonical claim states only the primary proposition — non-refundability — which applies to both minimum commitments and actual usage. The other three propositions are recorded in omitted_material.

Consumer impact (what this means for users)

Once you pay fees for minimum commitments or actual usage, you cannot recover them.

How other platforms handle this

Upwork Medium

The Payroll Service Fees are 23% of the Bill Rate.

Whatnot Medium

All fees and other amounts payable to Whatnot are exclusive of any applicable sales taxes, and you are responsible for paying any applicable sales taxes in addition to such fees or other amounts.

Calendly Medium

Calendly will bill the Fees in advance. Customers who qualify for invoice-billing are billed immediately at the start of the Initial Subscription Term...payment of which is due thirty (30) days from the first day of the then-current Subscription Term.

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▸ View Original Clause Language DOCUMENT RECORD
"
Minimum commitments in Service Orders are (a) based on Services purchased and not actual usage; (b) non-cancelable; and (c) cannot be decreased during the specified term. Fees paid for minimum commitments and actual usage are not refundable.

— Excerpt from Fastly's Fastly Terms of Service

Applicable regulations

DMA
European Union

Provision details

Document information
Document
Fastly Terms of Service
Entity
Fastly
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
July 9, 2026
Record ID
CA-P-053497
Document ID
CA-D-00675
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
6f0b65e38f072903674c490c78003df26dbde23c766a3dd6645bece88569cfb0
Analysis generated
May 7, 2026 15:06 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Fastly
Document: Fastly Terms of Service
Record ID: CA-P-053497
Captured: 2026-05-07 15:06:04 UTC
SHA-256: 6f0b65e38f072903…
URL: https://conductatlas.com/platform/fastly/fastly-terms-of-service/provision/CA-P-053497/fees-non-refundable-and-non-cancelable/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Fastly's Fees non-refundable and non-cancelable clause do?

The Subscriber has no right to recover fees already paid, regardless of whether the Services were fully used.

How does this clause affect you?

Once you pay fees for minimum commitments or actual usage, you cannot recover them.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 232 platforms. See the full comparison.

Is ConductAtlas affiliated with Fastly?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Fastly.