Provision record
Fastly · Fastly Terms of Service · View original document ↗

Fees non-refundable and non-cancelable

High confidence Common · 219 of 343 platforms

Key Facts · in the document’s own words

What does Fastly make non-refundable?
“Minimum commitments in Service Orders are (a) based on Services purchased and not actual usage; (b) non-cancelable; and (c) cannot be decreased during the specified term. Fees paid for minimum commitments and actual usage are not refundable.”
Version CA-V-001313, captured May 5, 2026 · live source ↗
Our reading, not the document’s words
Fastly makes fees paid for minimum commitments and actual usage non-refundable.
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This analysis describes what Fastly's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

The Subscriber has no right to recover fees already paid, regardless of whether the Services were fully used.

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Interpretive note: The excerpt establishes three independent legal propositions about minimum commitments (non-usage-based, non-cancelable, non-decreasable) in addition to the non-refundability rule. The canonical claim states only the primary proposition — non-refundability — which applies to both minimum commitments and actual usage. The other three propositions are recorded in omitted_material.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

Once you pay fees for minimum commitments or actual usage, you cannot recover them.

How other platforms handle this

Anyscale

Fees for all prepaid committed Anyscale Services will be invoiced in full upon execution of the applicable Order Form;

Booking.com

Depending on which Flight you choose, you may be charged a service fee by us and/or the Third-Party Aggregator.

Brex

YOU WILL NOT BE RESPONSIBLE FOR PAYING ANY FEES RELATING TO THE BREX EMPOWER PLATFORM WITHOUT YOUR CONSENT TO SUCH FEES. HOWEVER IF COMPANY IS MIGRATED...AND DOES NOT CONSENT TO THE FEES...WE MAY LIMIT YOUR...ACCESS...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Minimum commitments in Service Orders are (a) based on Services purchased and not actual usage; (b) non-cancelable; and (c) cannot be decreased during the specified term. Fees paid for minimum commitments and actual usage are not refundable.

Excerpt from Fastly's Terms of Service

Provision details

Document information
Document
Fastly Terms of Service
Entity
Fastly
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-001313, captured May 5, 2026
Record ID
CA-P-053497
Document ID
CA-D-000675
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-001313)
b2c4e4d56a031acbcc6e9c5dd053d29716c58e323fe204edd6687fa536481ce8
Analysis generated
May 7, 2026 15:06 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-001313, captured May 5, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Fastly
Document: Fastly Terms of Service
Record ID: CA-P-053497
Version: CA-V-001313
Captured: 2026-05-05 06:36:52 UTC
SHA-256: b2c4e4d56a031acb…
URL: https://conductatlas.com/platform/fastly/fastly-terms-of-service/provision/CA-P-053497/fees-non-refundable-and-non-cancelable/
Accessed: Oct. 23, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

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Frequently Asked Questions

What does Fastly's Fees non-refundable and non-cancelable clause do?

The Subscriber has no right to recover fees already paid, regardless of whether the Services were fully used.

How does this clause affect you?

Once you pay fees for minimum commitments or actual usage, you cannot recover them.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 219 platforms. See the full comparison.

Is ConductAtlas affiliated with Fastly?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Fastly.