FanDuel · FanDuel Privacy Policy · View original document ↗

Recording and Storage of Communications

Medium severity Unique · 0 of 325 platforms
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Recent governance activity FanDuel recorded 2 documented changes in the last 30 days.
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This analysis describes what FanDuel's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The provision establishes FanDuel's operational authority to capture and retain customer communications as part of its standard business practices. This practice supports quality assurance, compliance documentation, and risk management functions across the organization.

Recent Activity

This document changed recently

Medium Apr 29, 2026

The updated privacy policy no longer explicitly covers the FanDuel Fantasy Picks platform (www.fanduel.com/picks) and its mobile app. Previously, the policy stated it applied to the DFS Site, Skill Games Site, and Picks Site together. Now only the DFS Site and Skill Games Site are listed in the policy scope. This creates ambiguity about what privacy rules, data collection practices, retention periods, and user rights apply to your Fantasy Picks account. You should review FanDuel's website to determine whether a separate privacy policy governs Fantasy Picks data, or contact FanDuel directly to clarify what privacy terms apply to that service.

View change record →

Consumer impact (what this means for users)

When a customer contacts FanDuel through any communication channel, the terms authorize capture and storage of that communication content and its use for purposes including employee training and institutional compliance obligations. Customers who initiate contact operate under the understanding that such communications will be recorded and retained.

How other platforms handle this

GitHub Medium

By setting your pages and repositories to be viewed publicly, you agree to allow others to view and fork your repositories within the GitHub Service. By setting your repositories to be viewed publicly, you agree to allow GitHub to display your User Content in ways to enable users to view, fork, and ...

Meta Medium

We may update these Terms from time to time. If we make changes that we believe will materially affect your rights or obligations, we will notify you by email or through our developer channels. Your continued use of the Platform after we post updated Terms constitutes your acceptance of those change...

Shopify Medium

Shopify reserves the right to modify this Acceptable Use Policy at any time. Changes will be effective upon posting to the website. Your continued use of the Shopify Services following the posting of changes will constitute your acceptance of such changes.

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▸ View Original Clause Language DOCUMENT RECORD
"
If you contact us, by email, text message, phone call, or otherwise, in addition to any personal information we may receive, we may record and store the contents of those communications ourselves or using a third-party vendor. We may use the contents of these communications for training or other purposes and to satisfy our legal, auditing, and other obligations, or for any reason set forth in this Privacy Policy.

— Excerpt from FanDuel's FanDuel Privacy Policy

Provision details

Document information
Document
FanDuel Privacy Policy
Entity
FanDuel
Document last updated
May 5, 2026
Tracking information
First tracked
May 9, 2026
Last verified
May 9, 2026
Record ID
CA-P-004526
Document ID
CA-D-00351
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
b48daa833954c10a3ee302d01c130fdcd39f1fc8b8b2696b6ac743e3cc8857b0
Analysis generated
May 9, 2026 16:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: FanDuel
Document: FanDuel Privacy Policy
Record ID: CA-P-004526
Captured: 2026-05-09 16:29:06 UTC
SHA-256: b48daa833954c10a…
URL: https://conductatlas.com/platform/fanduel/fanduel-privacy-policy/recording-and-storage-of-communications/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does FanDuel's Recording and Storage of Communications clause do?

The provision establishes FanDuel's operational authority to capture and retain customer communications as part of its standard business practices. This practice supports quality assurance, compliance documentation, and risk management functions across the organization.

How does this clause affect you?

When a customer contacts FanDuel through any communication channel, the terms authorize capture and storage of that communication content and its use for purposes including employee training and institutional compliance obligations. Customers who initiate contact operate under the understanding that such communications will be recorded and retained.

Is ConductAtlas affiliated with FanDuel?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by FanDuel.