This analysis describes what FanDuel's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision establishes FanDuel's operational authority to capture and retain customer communications as part of its standard business practices. This practice supports quality assurance, compliance documentation, and risk management functions across the organization.
The updated privacy policy no longer explicitly covers the FanDuel Fantasy Picks platform (www.fanduel.com/picks) and its mobile app. Previously, the policy stated it applied to the DFS Site, Skill Games Site, and Picks Site together. Now only the DFS Site and Skill Games Site are listed in the policy scope. This creates ambiguity about what privacy rules, data collection practices, retention periods, and user rights apply to your Fantasy Picks account. You should review FanDuel's website to determine whether a separate privacy policy governs Fantasy Picks data, or contact FanDuel directly to clarify what privacy terms apply to that service.
View change record →When a customer contacts FanDuel through any communication channel, the terms authorize capture and storage of that communication content and its use for purposes including employee training and institutional compliance obligations. Customers who initiate contact operate under the understanding that such communications will be recorded and retained.
How other platforms handle this
"Content" means anything you or your Customers create or make available through the Service in connection with your Account, including your intellectual property (e.g. trademarks, trade names, service marks, and copyrighted works); the products or services you offer (e.g., courses, coaching, members...
By posting, uploading, inputting, providing or submitting your Content you grant Kit, its affiliated companies and necessary sublicensees permission to use your Content in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, trans...
By submitting, sharing, or otherwise making User-Generated Content available through any of the Licensed Products, including by submitting User-Generated Content using UEFN, you grant Epic a royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, worldwide license to use, reproduce, modi...
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"If you contact us, by email, text message, phone call, or otherwise, in addition to any personal information we may receive, we may record and store the contents of those communications ourselves or using a third-party vendor. We may use the contents of these communications for training or other purposes and to satisfy our legal, auditing, and other obligations, or for any reason set forth in this Privacy Policy.— Excerpt from FanDuel's FanDuel Privacy Policy
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The provision establishes FanDuel's operational authority to capture and retain customer communications as part of its standard business practices. This practice supports quality assurance, compliance documentation, and risk management functions across the organization.
When a customer contacts FanDuel through any communication channel, the terms authorize capture and storage of that communication content and its use for purposes including employee training and institutional compliance obligations. Customers who initiate contact operate under the understanding that such communications will be recorded and retained.
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