FanDuel records and stores your phone calls, texts, and emails, and shares the content of those communications with third-party vendors like Zoom, who may keep copies indefinitely.
This analysis describes what FanDuel's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision establishes the operational framework for communication data handling, specifying that FanDuel retains discretion over recording and storage mechanisms, permits delegation to third-party vendors, and defines authorized use cases for recorded communications. This framework affects how customer contact data flows through the organization's systems and what purposes such data may serve.
The updated privacy policy no longer explicitly covers the FanDuel Fantasy Picks platform (www.fanduel.com/picks) and its mobile app. Previously, the policy stated it applied to the DFS Site, Skill Games Site, and Picks Site together. Now only the DFS Site and Skill Games Site are listed in the policy scope. This creates ambiguity about what privacy rules, data collection practices, retention periods, and user rights apply to your Fantasy Picks account. You should review FanDuel's website to determine whether a separate privacy policy governs Fantasy Picks data, or contact FanDuel directly to clarify what privacy terms apply to that service.
View change record →When you call, text, or email FanDuel's support team, the full content of your communication — including any personal details you share — may be stored by Zoom and used for training purposes, meaning your sensitive disclosures reach parties beyond FanDuel itself.
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"If you contact us, by email, text message, phone call, or otherwise, in addition to any personal information we may receive, we may record and store the contents of those communications ourselves or using a third-party vendor. We may use the contents of these communications for training or other purposes and to satisfy our legal, auditing, and other obligations, or for any reason set forth in this Privacy Policy. For instance, our SMS messaging services are powered by Zoom. To provide us with such service, Zoom will receive your phone number and may receive and maintain copies of your SMS or text communications with us.Excerpt from FanDuel's Privacy Policy
REGULATORY FRAMEWORK: Recording of telephone communications implicates the Electronic Communications Privacy Act (ECPA, 18 U.S.C.
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The provision establishes the operational framework for communication data handling, specifying that FanDuel retains discretion over recording and storage mechanisms, permits delegation to third-party vendors, and defines authorized use cases for recorded communications. This framework affects how customer contact data flows through the organization's systems and what purposes such data may serve.
When you call, text, or email FanDuel's support team, the full content of your communication — including any personal details you share — may be stored by Zoom and used for training purposes, meaning your sensitive disclosures reach parties beyond FanDuel itself.
ConductAtlas has identified this type of provision across 263 platforms. See the full comparison.
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