FanDuel records and stores your phone calls, texts, and emails, and shares the content of those communications with third-party vendors like Zoom, who may keep copies indefinitely.
When you call, text, or email FanDuel's support team, the full content of your communication — including any personal details you share — may be stored by Zoom and used for training purposes, meaning your sensitive disclosures reach parties beyond FanDuel itself.
Cross-platform context
See how other platforms handle Communications Recording and Third-Party Storage and similar clauses.
Compare across platforms →The content of your personal communications with FanDuel is shared with and retained by a named third-party vendor (Zoom) for purposes that include training and any purpose in the privacy policy, which is an unusually broad disclosure of communication content.
REGULATORY FRAMEWORK: Recording of telephone communications implicates the Electronic Communications Privacy Act (ECPA, 18 U.S.C. §2511), which requires at least one-party consent federally, and all-party consent statutes in California (Penal Code §632), Illinois (720 ILCS 5/14), Maryland, and other states. SMS content retention by Zoom may implicate Stored Communications Act (SCA, 18 U.S.C. §2701). CPRA classifies certain communication content as sensitive personal information. The FTC and state attorneys general are primary enforcement authorities; state prosecutors may enforce wiretapping statutes.
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