The policy prohibits generating voice content that constitutes threats, harassment, incitement to violence, or hate speech targeting individuals or groups based on protected characteristics.
This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes content moderation standards that intersect with platform liability frameworks under Section 230 of the Communications Decency Act and, for EU-based operations, the Digital Services Act's requirements for illegal content removal; enterprise customers distributing AI-generated content through their own platforms must assess their own independent obligations under these frameworks.
This provision elevates and separates violence/harassment restrictions from the broader prohibited content category with explicit reference to protected characteristics discrimination.
View full change record →Under this provision, users may not generate threatening, harassing, or hate-based voice content; violations are subject to account termination, and users remain subject to applicable federal and state criminal and civil law prohibitions independently of platform enforcement.
How other platforms handle this
You must not, and must not allow others to: Create content, products, or services using any part of the End User Services
You may not use Shopify's Services to send spam, unsolicited communications, or engage in harassment of any person. This includes using Shopify's email or messaging tools to send bulk unsolicited messages to consumers who have not opted in to receive communications from you.
Do not generate images for political campaigns or to try to influence the outcome of an election. Do not generate images to spread misinformation or disinformation.
Monitoring
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"You may not use ElevenLabs to generate content that threatens, harasses, or incites violence against individuals or groups, or that promotes hatred based on protected characteristics.— Excerpt from ElevenLabs's ElevenLabs Usage Policy
(1) REGULATORY LANDSCAPE: Federal statutes prohibit true threats and incitement to imminent lawless action; state criminal harassment and stalking statutes apply to threatening communications. The EU's Digital Services Act requires platforms to address illegal content including illegal hate speech and incitement to violence, with enforcement by the European Commission for very large online platforms. Protected characteristic discrimination in communications may also engage federal civil rights statutes. (2) GOVERNANCE EXPOSURE: Medium. The provision reflects standard platform content moderation policy and does not create material novel compliance obligations beyond existing legal prohibitions. Enterprise users distributing AI-generated content on their own platforms should assess their own content moderation obligations. (3) JURISDICTION FLAGS: EU/EEA users and platforms face Digital Services Act obligations regarding illegal content that go beyond US legal requirements. Hate speech laws vary significantly between EU member states and the United States, creating compliance complexity for cross-border deployments. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers distributing ElevenLabs-generated content on their own platforms should assess whether their own content moderation policies are consistent with applicable platform liability frameworks and ElevenLabs' policy requirements. (5) COMPLIANCE CONSIDERATIONS: Organizations using AI-generated voice content in public-facing applications should implement content review workflows that address threats, harassment, and hate speech standards applicable in their operating jurisdictions, independent of ElevenLabs' platform-level moderation.
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This provision establishes content moderation standards that intersect with platform liability frameworks under Section 230 of the Communications Decency Act and, for EU-based operations, the Digital Services Act's requirements for illegal content removal; enterprise customers distributing AI-generated content through their own platforms must assess their own independent obligations under these frameworks.
Under this provision, users may not generate threatening, harassing, or hate-based voice content; violations are subject to account termination, and users remain subject to applicable federal and state criminal and civil law prohibitions independently of platform enforcement.
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