The document prohibits using ElevenLabs' voice synthesis capabilities to impersonate individuals for fraudulent or deceptive purposes, including creating audio designed to mislead or manipulate through false identity. This restriction applies to all users and all generated content.
This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision addresses a primary misuse vector for AI voice synthesis technology, specifically fraud and impersonation enabled by synthetic voice generation. Under this clause, users who generate content for fraudulent impersonation purposes are in breach of the stated terms and subject to enforcement action.
Scope expanded from financial fraud-focused to broader deceptive impersonation; severity increased from medium to high; added explicit mention of voice synthesis impersonation and psychological manipulation tactics.
View full change record →This provision prohibits users from generating voice content intended to impersonate real individuals for deceptive, fraudulent, or manipulative purposes. The agreement establishes this restriction across all use cases and account types, with enforcement up to and including account suspension.
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"You may not use ElevenLabs to facilitate fraud, including using voice synthesis to impersonate individuals for deceptive purposes, create misleading content, or manipulate individuals through false identity claims.— Excerpt from ElevenLabs's ElevenLabs Safety Policy
1) REGULATORY LANDSCAPE: This provision engages FTC Act Section 5 regarding unfair and deceptive practices, as well as the FTC's 2024 final rule on government and business impersonation. Wire fraud statutes under 18 U.S.C. 1343 may apply to voice synthesis used in furtherance of fraudulent schemes. State consumer protection and fraud statutes in all jurisdictions create additional exposure. In the EU, the AI Act includes specific provisions addressing AI systems used for manipulation and deception. 2) GOVERNANCE EXPOSURE: High. Voice synthesis technology is a documented vector for business email compromise, financial fraud, and identity theft. The document's prohibition is consistent with legal requirements but does not disclose the detection mechanisms or reporting procedures for suspected fraud-enabling use, which compliance teams should assess when evaluating ElevenLabs as a vendor. 3) JURISDICTION FLAGS: All U.S. jurisdictions and EU member states impose fraud prohibitions that would apply to voice synthesis used in fraudulent schemes. Financial services customers and regulated industries should assess whether their deployment of ElevenLabs' API could create regulatory exposure if the platform is misused for customer impersonation or fraudulent authorization. 4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise agreements should address liability allocation for fraud-enabling misuse of voice synthesis capabilities by end users, and should confirm that ElevenLabs maintains fraud detection and reporting procedures. Financial services firms and payment processors integrating voice synthesis should evaluate whether the platform's fraud prohibitions satisfy applicable regulatory expectations under FFIEC guidance and FinCEN requirements. 5) COMPLIANCE CONSIDERATIONS: Compliance teams should assess whether their deployment of ElevenLabs creates exposure for fraud-enabling misuse, particularly in customer service, authentication, or financial services contexts. Internal controls should include monitoring for suspicious voice synthesis requests and escalation procedures for suspected fraud-enabling use.
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This provision addresses a primary misuse vector for AI voice synthesis technology, specifically fraud and impersonation enabled by synthetic voice generation. Under this clause, users who generate content for fraudulent impersonation purposes are in breach of the stated terms and subject to enforcement action.
This provision prohibits users from generating voice content intended to impersonate real individuals for deceptive, fraudulent, or manipulative purposes. The agreement establishes this restriction across all use cases and account types, with enforcement up to and including account suspension.
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