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ElevenLabs states its services are not intended for children under 13, and the company states it will delete any personal data collected from a child under 13 if discovered.
This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision engages COPPA obligations for US users; the policy does not describe age verification mechanisms, which is relevant given that voice cloning tools could be accessed by minors.
Interpretive note: The policy does not describe any affirmative age verification mechanism; COPPA compliance depends on whether the FTC would characterize ElevenLabs' services as directed to children based on actual usage patterns, not solely on stated policy intent.
The policy prohibits collection of personal data from children under 13 and states ElevenLabs will delete such data if discovered; parents or guardians who believe a child has submitted voice data should contact privacy@elevenlabs.io to request deletion.
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to request that your data be transferred to a third party (data portability)
Your organization may allow you to access and export your data in order to back it up or transfer it to a service outside of Google.
Further, you may take legal actions in relation to any potential breach of your rights regarding the processing of your Personal Information, as well as to lodge complaints before the competent data prot...
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"Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 13, please contact us at privacy@elevenlabs.io.Excerpt from ElevenLabs's Privacy Policy
(1) REGULATORY LANDSCAPE: This provision engages COPPA (15 U.S.C. Section 6501 et seq.), enforced by the FTC, which requires operators of online services directed to children under 13 to obtain verifiable parental consent before collecting personal information. The policy's statement that services are not directed to children under 13 is a common safe harbor framing, but the FTC evaluates whether a service is actually directed to children based on content, features, and user base, not solely on stated intent. (2) GOVERNANCE EXPOSURE: Medium. The policy does not describe any age verification mechanism at account creation, which may be relevant given that AI voice cloning tools are broadly accessible consumer products. If minors are found to use the platform, the absence of age gating could create COPPA exposure. (3) JURISDICTION FLAGS: US-wide (COPPA), with additional considerations under GDPR Article 8 for EEA users under 16 (or lower age as set by member states) where parental consent is required for information society services. UK GDPR sets the age at 13 with ICO guidance under the Children's Code. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers deploying ElevenLabs' API in consumer-facing products should assess whether their own user base may include minors and whether additional age verification or parental consent mechanisms are required. (5) COMPLIANCE CONSIDERATIONS: Legal teams should evaluate whether any age verification controls are implemented at platform entry points and whether the ElevenLabs children's code compliance position satisfies the UK ICO's Age Appropriate Design Code for services likely accessed by children.
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This provision engages COPPA obligations for US users; the policy does not describe age verification mechanisms, which is relevant given that voice cloning tools could be accessed by minors.
The policy prohibits collection of personal data from children under 13 and states ElevenLabs will delete such data if discovered; parents or guardians who believe a child has submitted voice data should contact privacy@elevenlabs.io to request deletion.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ElevenLabs.