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The policy states that ElevenLabs does not knowingly collect personal data from users under age 13 and commits to deleting such data if discovered, consistent with COPPA requirements.
This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a COPPA-aligned age restriction and deletion commitment for under-13 user data, which is a standard compliance baseline; however, the policy does not describe age verification mechanisms, which may be relevant to enforcement context.
Removed user reporting mechanism ('If you believe we may have collected information from a child under 13, please contact us').
View full change record →Under this clause, children under 13 are not intended users of the platform, and ElevenLabs commits to deleting data found to have been collected from users in that age group. Parents who believe their child's data has been collected can contact ElevenLabs to request deletion.
How other platforms handle this
to request that your data be transferred to a third party (data portability)
Your organization may allow you to access and export your data in order to back it up or transfer it to a service outside of Google.
Further, you may take legal actions in relation to any potential breach of your rights regarding the processing of your Personal Information, as well as to lodge complaints before the competent data prot...
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"Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.Excerpt from ElevenLabs's Privacy Policy
1. REGULATORY LANDSCAPE: This provision implicates the Children's Online Privacy Protection Act (COPPA), which applies to online services directed to children under 13 or with actual knowledge of collection from under-13 users, and requires verifiable parental consent prior to collection. The FTC is the primary enforcement authority for COPPA. The policy's 'not directed to children' framing is a standard COPPA compliance posture, but enforcement history demonstrates that platform design and actual user demographics are also assessed in determining COPPA applicability. 2. GOVERNANCE EXPOSURE: Low for standard COPPA baseline compliance. Medium if ElevenLabs' platform, including voice cloning tools, could foreseeably attract under-13 users, in which case additional age verification and parental consent mechanisms may be required. The policy does not describe technical age verification measures. 3. JURISDICTION FLAGS: COPPA applies in the United States. EU and UK platforms serving users under 16 (or 13 in some member states) have analogous obligations under GDPR and UK Children's Code. The EU Digital Services Act also imposes obligations regarding minor users on larger platforms. 4. CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers deploying ElevenLabs in educational or consumer contexts where minor users are possible should assess whether their own COPPA and FERPA obligations are implicated and whether contractual representations from ElevenLabs regarding minor data handling are adequate. 5. COMPLIANCE CONSIDERATIONS: Compliance teams should assess whether the platform's design and marketing create foreseeable under-13 use cases that would require COPPA-compliant age verification mechanisms, and document the basis for the 'not directed to children' characterization.
Regulatory citations, enforcement risk, and due diligence action items.
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.
This provision establishes a COPPA-aligned age restriction and deletion commitment for under-13 user data, which is a standard compliance baseline; however, the policy does not describe age verification mechanisms, which may be relevant to enforcement context.
Under this clause, children under 13 are not intended users of the platform, and ElevenLabs commits to deleting data found to have been collected from users in that age group. Parents who believe their child's data has been collected can contact ElevenLabs to request deletion.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ElevenLabs.