ElevenLabs states its services are not intended for children under 13, and the company states it will delete any personal data collected from a child under 13 if discovered.
This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision engages COPPA obligations for US users; the policy does not describe age verification mechanisms, which is relevant given that voice cloning tools could be accessed by minors.
Interpretive note: The policy does not describe any affirmative age verification mechanism; COPPA compliance depends on whether the FTC would characterize ElevenLabs' services as directed to children based on actual usage patterns, not solely on stated policy intent.
The policy prohibits collection of personal data from children under 13 and states ElevenLabs will delete such data if discovered; parents or guardians who believe a child has submitted voice data should contact privacy@elevenlabs.io to request deletion.
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"Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 13, please contact us at privacy@elevenlabs.io.Excerpt from ElevenLabs's Privacy Policy
(1) REGULATORY LANDSCAPE: This provision engages COPPA (15 U.S.C.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision engages COPPA obligations for US users; the policy does not describe age verification mechanisms, which is relevant given that voice cloning tools could be accessed by minors.
The policy prohibits collection of personal data from children under 13 and states ElevenLabs will delete such data if discovered; parents or guardians who believe a child has submitted voice data should contact privacy@elevenlabs.io to request deletion.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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