Provision record
Egnyte · Egnyte Terms of Service · View original document ↗

Support level not materially reduced

Medium severity Explicit document language Common · 298 of 352 platforms
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This analysis describes what Egnyte's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Stripe Medium

Stripe is not obligated to provide support to Customers.

Shopify Medium

You may cancel your Account and terminate the Terms of Service at any time by contacting Shopify Support and then following the specific instructions indicated to you in Shopify's response.

Pinterest Medium

To the extent that any provisions in the Business Terms of Service conflict with these Terms, the Business Terms of Service shall govern to the extent of the conflict.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Egnyte may change its support model from time to time on written notice to Customer...as long as the level of support is not materially less than that described in the Order Form...

Excerpt from Egnyte's Terms of Service

Provision details

Document information
Document
Egnyte Terms of Service
Entity
Egnyte
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-006097, captured Aug. 26, 2026
Record ID
CA-P-060254
Document ID
CA-D-000715
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-006097)
74e7b9d468f6c47686655ff8b86d9ee88d8117cdca3eac4f1d0d400f350c46a2
Analysis generated
May 8, 2026 08:38 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006097 (checked Oct. 5, 2026)
Citation Record
Entity: Egnyte
Document: Egnyte Terms of Service
Record ID: CA-P-060254
Version: CA-V-006097
Captured: 2026-08-26 01:19:44 UTC
SHA-256: 74e7b9d468f6c476…
URL: https://conductatlas.com/platform/egnyte/egnyte-terms-of-service/provision/CA-P-060254/support-level-not-materially-reduced/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Egnyte's Support level not materially reduced clause do?

The clause states: “Egnyte may change its support model from time to time on written notice to Customer...as long as the level of support is not materially less than that described in the Order Form...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Egnyte?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Egnyte.