eBay · eBay User Agreement

Unilateral Agreement Modification

Medium severity
Share 𝕏 Share in Share

Why it matters

You may find the rules governing your eBay account have changed without you actively agreeing to them — simply continuing to use the platform is treated as acceptance.

Consumer impact

eBay's User Agreement significantly limits consumers' legal remedies by requiring binding arbitration and prohibiting class action lawsuits, meaning disputes must generally be resolved individually through a private arbitrator rather than in court. eBay also reserves the right to hold funds, suspend accounts, and monitor communications, which can materially affect sellers' financial access and privacy. You can opt out of the mandatory arbitration clause by sending written notice to eBay within 30 days of accepting the agreement, as described in Section 19.B.9.

Applicable agencies

  • FTC
    The FTC can investigate unilateral modification clauses as potentially unfair or deceptive practices that undermine consumer understanding of the terms governing their use of a platform.
    File a complaint →
  • State AG
    State attorneys general have authority under state consumer protection laws to challenge contract modification practices that disadvantage consumers without meaningful notice.
    File a complaint →

Provision details

Document information
Document
eBay User Agreement
Entity
eBay
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001362
Document ID
CA-D-00255
Evidence Provenance
Source URL
Wayback Machine
SHA-256
23e23b3100daba516f6e72842f03caf3344c484ae8a50a5e3e9c444fcaa57435
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: eBay | Document: eBay User Agreement | Record: CA-P-001362
Captured: 2026-03-20 11:29:32 UTC | SHA-256: 23e23b3100daba51…
URL: https://conductatlas.com/platform/ebay/ebay-user-agreement/unilateral-agreement-modification/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

Other provisions in this document