eBay · eBay User Agreement

Authorization to Contact, Record Calls, and Analyze Message Content

High severity
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Why it matters

This is a broad consent to surveillance of your communications and automated contact, with significant privacy implications that many users may not fully realize they are agreeing to.

Consumer impact

eBay's User Agreement significantly limits consumers' legal remedies by requiring binding arbitration and prohibiting class action lawsuits, meaning disputes must generally be resolved individually through a private arbitrator rather than in court. eBay also reserves the right to hold funds, suspend accounts, and monitor communications, which can materially affect sellers' financial access and privacy. You can opt out of the mandatory arbitration clause by sending written notice to eBay within 30 days of accepting the agreement, as described in Section 19.B.9.

Applicable agencies

  • FTC
    The FTC regulates unfair or deceptive practices including surveillance and automated communication consent in consumer-facing platforms.
    File a complaint →
  • State AG
    State attorneys general, particularly in California, have authority over CCPA compliance and consumer privacy rights related to message monitoring and automated contact.
    File a complaint →

Provision details

Document information
Document
eBay User Agreement
Entity
eBay
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001356
Document ID
CA-D-00255
Evidence Provenance
Source URL
Wayback Machine
SHA-256
23e23b3100daba516f6e72842f03caf3344c484ae8a50a5e3e9c444fcaa57435
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: eBay | Document: eBay User Agreement | Record: CA-P-001356
Captured: 2026-03-20 11:29:32 UTC | SHA-256: 23e23b3100daba51…
URL: https://conductatlas.com/platform/ebay/ebay-user-agreement/authorization-to-contact-record-calls-and-analyze-message-content/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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