The agreement states that all payments are nonrefundable, with no refunds or credits for virtual items or partially used subscription periods, subject to applicable law. Purchases made through Apple or Google app stores are subject to those platforms' refund policies, not Duolingo's.
This analysis describes what Duolingo's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a blanket no-refund policy for virtual items and subscription periods, with a jurisdictional carve-out acknowledging that applicable law may override this term. The routing of app store refund responsibility to Apple and Google creates a separate procedural pathway for a significant portion of users.
Under this clause, users who cancel subscriptions retain access through the end of the current billing period but are not entitled to a refund for the unused portion. Users who purchased through Apple or Google app stores must seek refunds directly from those platforms, as the agreement states Duolingo cannot process those refunds.
Cross-platform context
See how other platforms handle No-Refund Policy for Virtual Items and Subscriptions and similar clauses.
Compare across platforms →"All payments are nonrefundable and there are no refunds or credits for Virtual Items or partially used membership periods, unless otherwise required by the law in your jurisdiction. If you cancel your periodic subscription to a paid Duolingo service, you will continue to have access to the service through the end of your current billing period. Please note that if you made purchases on Duolingo through the Apple or Google app stores, payments and refunds are handled by Apple or Google, respectively, and Duolingo cannot issue refunds for those purchases.Excerpt from Duolingo's Terms of Service
(1) REGULATORY LANDSCAPE: No-refund policies in consumer subscription services engage state consumer protection statutes and, in the EU, the Consumer Rights Directive, which provides a 14-day right of withdrawal for digital services contracts in certain …
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This provision establishes a blanket no-refund policy for virtual items and subscription periods, with a jurisdictional carve-out acknowledging that applicable law may override this term. The routing of app store refund responsibility to Apple and Google creates a separate procedural pathway for a significant portion of users.
Under this clause, users who cancel subscriptions retain access through the end of the current billing period but are not entitled to a refund for the unused portion. Users who purchased through Apple or Google app stores must seek refunds directly from those platforms, as the agreement states Duolingo cannot process those refunds.
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