This provision establishes that the applicable governing agreement is determined by the subscriber's subscription start date relative to November 20, 2019, and that renewals and modifications continue under the same framework absent specific direction from Duo Security.
This analysis describes what Duo Security's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires subscribers and their legal teams to identify the correct governing agreement before assessing contractual rights and obligations, as the two frameworks may differ in material ways. The continuity clause means that subscribers who have maintained uninterrupted subscriptions since before November 20, 2019 may remain under legacy terms rather than the current Cisco General Terms.
This provision establishes that the contract terms governing a subscriber's use of Duo Security services depend on the subscription start date, and that ongoing renewals default to the same framework unless Duo Security specifies otherwise. Subscribers who began before November 20, 2019 and have maintained continuous subscriptions may be operating under different terms than those who subscribed later.
Cross-platform context
See how other platforms handle Subscription Date-Based Governing Agreement and similar clauses.
Compare across platforms →"If your subscription to the Duo Security Services began before November 20, 2019, the following terms shall apply: Duo Service Terms and Conditions. Unless otherwise specified by Duo Security, any renewals or modifications to your original subscription will continue to be governed by these terms provided that you continue to maintain your subscription. If your subscription to the Duo Security Services began on or after November 20, 2019, the following terms shall apply: Cisco General Terms and Duo Offer Description (collectively, the 'General Terms'). Unless otherwise specified by Duo Security, any renewals or modifications to your original subscription will continue to be governed by these terms provided that you continue to maintain your subscription.Excerpt from Duo Security's Duo Terms of Service
(1) REGULATORY LANDSCAPE: The provision does not itself assert data rights or processing obligations, but it determines which downstream agreement governs those questions.
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This provision requires subscribers and their legal teams to identify the correct governing agreement before assessing contractual rights and obligations, as the two frameworks may differ in material ways. The continuity clause means that subscribers who have maintained uninterrupted subscriptions since before November 20, 2019 may remain under legacy terms rather than the current Cisco General Terms.
This provision establishes that the contract terms governing a subscriber's use of Duo Security services depend on the subscription start date, and that ongoing renewals default to the same framework unless Duo Security specifies otherwise. Subscribers who began before November 20, 2019 and have maintained continuous subscriptions may be operating under different terms than those who subscribed later.
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