This provision requires Cisco channel partners who accept terms on behalf of end customers to notify those customers that the Cisco General Terms govern their use and to provide access to all relevant terms.
This analysis describes what Duo Security's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision creates an affirmative disclosure and access obligation for channel partners, which must be operationalized in partner onboarding and customer communication workflows. Failure to fulfill this obligation may create contractual exposure for partners and may leave end customers without adequate notice of the terms governing their use of Duo Security services.
Interpretive note: The provision does not specify the required format, timing, or mechanism for partner disclosure, which may affect how the obligation is interpreted and enforced in practice.
Under this provision, end customers whose Duo subscriptions are procured through a Cisco channel partner are entitled to receive notice that the Cisco General Terms apply and to access all relevant terms. The agreement requires the partner, not Duo Security directly, to fulfill this disclosure obligation.
Cross-platform context
See how other platforms handle Channel Partner End-Customer Disclosure Obligation and similar clauses.
Compare across platforms →"If you are a Cisco channel partner accepting on behalf of an end customer ('customer'), you must inform the customer that the General Terms applies to customer's use of the Cisco Technology and provide the customer with access to all relevant terms.Excerpt from Duo Security's Duo Terms of Service
(1) REGULATORY LANDSCAPE: This provision interacts with GDPR transparency requirements (Article 13/14) and CCPA disclosure obligations, as end customers may be data subjects whose rights depend on understanding the applicable contractual framework.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision creates an affirmative disclosure and access obligation for channel partners, which must be operationalized in partner onboarding and customer communication workflows. Failure to fulfill this obligation may create contractual exposure for partners and may leave end customers without adequate notice of the terms governing their use of Duo Security services.
Under this provision, end customers whose Duo subscriptions are procured through a Cisco channel partner are entitled to receive notice that the Cisco General Terms apply and to access all relevant terms. The agreement requires the partner, not Duo Security directly, to fulfill this disclosure obligation.
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