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Responsible Gaming and Self-Exclusion

Low severity High confidence Explicitdocumentlanguage Unique · 0 of 343 platforms
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Document Record

What it is

DraftKings offers a self-exclusion option that removes you from upcoming contests and refunds associated entry fees, with more information and account limitation tools available through its responsible gaming page.

This analysis describes what DraftKings's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Self-exclusion is one of the few circumstances under which entry fees are refunded, and it represents a meaningful consumer protection tool for users who want to limit their gambling activity on the platform.

Recent Activity

This document changed recently

Medium Jul 1, 2026

The updated terms establish that daily fantasy terms apply only to fantasy sports contests and explicitly exclude other DraftKings services like sportsbook, igaming, and horse racing. Illinois residents now face a minimum age requirement of 21 to open accounts and participate in contests, while the prior exception allowing 18-year-olds in Virginia who opened accounts before July 1, 2025 no longer applies. The terms now prohibit use of VPNs or attempts to disguise physical location while using the platform, treating such use as a terms violation. Additionally, DraftKings has reserved authority to transfer account funds across its affiliated platforms to meet regulatory or operational requirements without requiring advance notice for each transfer.

View change record →

Consumer impact (what this means for users)

If you choose to self-exclude, entry fees for upcoming contests you are removed from will be refunded, which is a notable exception to the otherwise categorical no-refund policy and provides a concrete financial protection for users exercising responsible gaming options.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Close Your Account
    Visit https://www.draftkings.com/account/selfexclusion to initiate self-exclusion. You will be removed from upcoming contests and entry fees for those contests will be refunded. Additional responsible gaming resources are available at https://www.draftkings.com/responsible-gaming.

How other platforms handle this

Skillshare High

Skillshare has no obligation to consider or grant refund requests, including (i) for subscription plans purchased with a 7-day or longer free trial; or (ii) that otherwise do not follow our Refund Policy. To the extent permissible under applicable law, you are entitled to, at most, one refund only.

Coinbase High

Digital Asset Transfers cannot be reversed once they have been broadcast to the relevant Digital Asset network, although they may be in a pending state, and designated accordingly, while the transaction is processed by network operators.

Roblox High

Robux are not a substitute for real currency, do not earn interest, and have no equivalent value in real currency. Except as otherwise outlined in the DevEx Terms with respect to Creators who have applied and been accepted to the DevEx Program, Robux cannot be redeemed for any real currency, and Rob...

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▸ View Original Clause Language DOCUMENT RECORD
"
Information about responsible gaming, including self-exclusion and self-limitation options, is available at: https://www.draftkings.com/responsible-gaming. If you self-exclude, you will be removed from any upcoming contests as set forth in the self-exclusion procedures available at: https://www.draftkings.com/account/selfexclusion, and any entry fees for such upcoming contests you are removed from will be refunded to you.

— Excerpt from DraftKings's DraftKings Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Self-exclusion provisions in fantasy sports and gaming platforms engage state gaming regulatory requirements, many of which mandate responsible gaming programs including self-exclusion mechanisms. State gaming commissions and, in some jurisdictions, mental health regulators oversee the adequacy of responsible gaming programs. The explicit commitment to refund entry fees upon self-exclusion is a consumer-protective feature that may be required under certain state regulations. GOVERNANCE EXPOSURE: Low. The responsible gaming provision represents a consumer-protective practice and regulatory compliance obligation rather than a source of consumer harm. The risk is in operational execution: ensuring that self-exclusion requests are processed promptly, that entry fee refunds are issued correctly, and that self-excluded users are effectively prevented from re-enrolling in contests. JURISDICTION FLAGS: State gaming regulators in jurisdictions where DraftKings operates have oversight of responsible gaming program adequacy. The adequacy of self-exclusion implementation and the promptness of entry fee refunds may be subject to regulatory audit. CONTRACT AND VENDOR IMPLICATIONS: Technology vendors providing self-exclusion processing tools should have SLA commitments aligned with the timely refund obligations referenced in this provision. COMPLIANCE CONSIDERATIONS: Compliance teams should ensure that the self-exclusion process functions as described, that refunds for upcoming contest entry fees are issued within a reasonable and documented timeframe, and that self-excluded users are effectively barred from re-entering contests. Regular audits of the self-exclusion program against state regulatory requirements are advisable.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • State AG
    State gaming regulators and attorneys general oversee responsible gaming program compliance for fantasy sports operators in their jurisdictions
    File a complaint →

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
DraftKings Terms of Use
Entity
DraftKings
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 9, 2026
Record ID
CA-P-007627
Document ID
CA-D-00348
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ed63c19c7ed37989fe1f2f4c3ee5050bd18a06d50ccb46aa77b4290df55a1189
Analysis generated
May 7, 2026 08:55 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DraftKings
Document: DraftKings Terms of Use
Record ID: CA-P-007627
Captured: 2026-05-07 08:55:40 UTC
SHA-256: ed63c19c7ed37989…
URL: https://conductatlas.com/platform/draftkings/draftkings-terms-of-use/responsible-gaming-and-self-exclusion/
Accessed: July 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does DraftKings's Responsible Gaming and Self-Exclusion clause do?

Self-exclusion is one of the few circumstances under which entry fees are refunded, and it represents a meaningful consumer protection tool for users who want to limit their gambling activity on the platform.

How does this clause affect you?

If you choose to self-exclude, entry fees for upcoming contests you are removed from will be refunded, which is a notable exception to the otherwise categorical no-refund policy and provides a concrete financial protection for users exercising responsible gaming options.

Is ConductAtlas affiliated with DraftKings?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DraftKings.