Provision record
DraftKings · DraftKings Privacy Policy · View original document ↗

Customer Communications Recording and Retention

High severity High confidence Explicit document language Common · 296 of 352 platforms

Key Facts

May DraftKings record, monitor, and retain emails, chats, calls, and texts?
DraftKings, together with its service providers and vendors, may record, monitor, and retain emails, chats, calls, and texts, and by communicating with DraftKings a user consents to this recording, monitoring, and retention.
By communicating with DraftKings, what does a user consent to?
DraftKings, together with its service providers and vendors, may record, monitor, and retain emails, chats, calls, and texts, and by communicating with DraftKings a user consents to this recording, monitoring, and retention.
Stay ahead of the changes
Track DraftKings and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF

This analysis describes what DraftKings's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Consent is triggered automatically by the act of communication, meaning users cannot communicate with DraftKings without simultaneously consenting to comprehensive surveillance and retention of that communication.

Interpretive note: The canonical claim merges two closely linked but technically independent effects — the recording/monitoring/retention authority and the consent mechanism triggered by communication. These are stated together because the consent proposition is the primary legal effect and directly names the recording practice as its object.

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 4186 other provisions on other platforms.

Consumer impact (what this means for users)

Any email, chat, call, or text you send to DraftKings may be recorded, monitored, and retained by DraftKings and its vendors, and the act of communicating constitutes your consent.

How other platforms handle this

Glassdoor Medium

If you use our chat feature, we and our service providers may record your chats and keep transcripts.

Baseten Medium

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))... bank account number, credit card number, debit card number, or any other financial information... Collected: Yes.

ZipRecruiter Medium

You may give us your Identity Data, Contact Data, Financial Data, Profile Data, and other information by filling in forms or by corresponding with us by post, phone, e-mail or otherwise.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
We and our service providers and other vendors may record, monitor, and retain emails, chats, calls, and texts. By communicating with us, you consent to this recording, monitoring, and retention.

Excerpt from DraftKings's Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
TCPA
United States Federal
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
DraftKings Privacy Policy
Entity
DraftKings
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
July 9, 2026
Record ID
CA-P-041252
Document ID
CA-D-00349
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
8f83a22da9ec125a806cab53456e20997a3ab832a40fb5d6dbf9480d626e3632
Analysis generated
May 8, 2026 11:19 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DraftKings
Document: DraftKings Privacy Policy
Record ID: CA-P-041252
Captured: 2026-05-08 11:19:01 UTC
SHA-256: 8f83a22da9ec125a…
URL: https://conductatlas.com/platform/draftkings/draftkings-privacy-policy/provision/CA-P-041252/customer-communications-recording-and-retention/
Accessed: Aug. 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Related Analysis

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does DraftKings's Customer Communications Recording and Retention clause do?

Consent is triggered automatically by the act of communication, meaning users cannot communicate with DraftKings without simultaneously consenting to comprehensive surveillance and retention of that communication.

How does this clause affect you?

Any email, chat, call, or text you send to DraftKings may be recorded, monitored, and retained by DraftKings and its vendors, and the act of communicating constitutes your consent.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 296 platforms. See the full comparison.

Is ConductAtlas affiliated with DraftKings?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DraftKings.