DocuSign · DocuSign Terms and Conditions

User Indemnification Obligation

High severity
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Why it matters

This clause means you could be personally responsible for legal fees and damages that DocuSign faces because of how you use the platform, including mistakes or misuse of electronic signature workflows.

Consumer impact

DocuSign's terms significantly limit users' ability to sue the company in court by requiring binding arbitration for most disputes, and cap DocuSign's financial liability to the fees paid in the prior 12 months. Users grant DocuSign a broad license to use content they submit to the platform, and the company reserves the right to change terms with notice. You can opt out of the arbitration clause by sending written notice to DocuSign within 30 days of first accepting the terms.

Applicable agencies

  • FTC
    Broad and asymmetric indemnification clauses may constitute unfair contract terms subject to FTC scrutiny under consumer protection law.
    File a complaint →

Provision details

Document information
Document
DocuSign Terms and Conditions
Entity
DocuSign
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001044
Document ID
CA-D-00197
Evidence Provenance
Source URL
Wayback Machine
SHA-256
a77856342cc8895c3ed86f97c222c83cdb31b4174791efb1a2b6aa4a83b95368
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: DocuSign | Document: DocuSign Terms and Conditions | Record: CA-P-001044
Captured: 2026-03-20 05:57:12 UTC | SHA-256: a77856342cc8895c…
URL: https://conductatlas.com/platform/docusign/docusign-terms-and-conditions/user-indemnification-obligation/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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