This provision removes your right to sue DocuSign in court and prevents you from joining other users in a collective legal action, significantly limiting your legal recourse if something goes wrong.
Consumer impact
DocuSign's terms significantly limit users' ability to sue the company in court by requiring binding arbitration for most disputes, and cap DocuSign's financial liability to the fees paid in the prior 12 months. Users grant DocuSign a broad license to use content they submit to the platform, and the company reserves the right to change terms with notice. You can opt out of the arbitration clause by sending written notice to DocuSign within 30 days of first accepting the terms.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Opt Out of Arbitration
Within 30 days
Send written notice of your opt-out to DocuSign within 30 days of first accepting the Terms. Include your name, account email, and a clear statement that you are opting out of the arbitration agreement. Refer to the Terms for the specific contact method referenced in the arbitration section.
Applicable agencies
FTC
The FTC has authority over unfair or deceptive trade practices, including the use of mandatory arbitration clauses that may disadvantage consumers.
State Attorneys General, particularly in California, have jurisdiction to challenge mandatory arbitration and class action waiver provisions under state consumer protection law.