As a consumer, you have the right to cancel your DeepL subscription within the legal withdrawal period (usually 14 days in the EU), but this right may be lost immediately if you agree to DeepL starting the service before that period ends.
This analysis describes what DeepL's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause operationalizes a conditional exception to statutory withdrawal protections by allowing performance to commence before the withdrawal period closes, provided explicit prior consent and acknowledgment are documented. This shifts the withdrawal right's applicability based on the timing and sequencing of performance initiation.
EU consumers who want to keep their 14-day withdrawal right should not consent to DeepL starting the service immediately — once you use the service, the withdrawal right may be permanently lost, preventing a refund.
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"Consumers have a statutory right of withdrawal. In the case of contracts for the provision of digital content not on a physical data medium, the right of withdrawal expires before the end of the withdrawal period if DeepL has begun to perform the contract after the consumer has expressly consented to DeepL beginning performance before the expiry of the withdrawal period and confirmed their knowledge that their right of withdrawal is lost in that event.— Excerpt from DeepL's DeepL Terms and Conditions
REGULATORY FRAMEWORK: This provision directly implements EU Consumer Rights Directive 2011/83/EU Art. 16(m) and Art. 14(4), which allow the right of withdrawal to be waived for digital content if the consumer expressly consents and acknowledges waiver. German implementation is in §356(5) BGB. UK equivalent is Consumer Contracts Regulations 2013 (SI 2013/3134) Reg. 37. The waiver mechanism must be implemented with clear, explicit consumer consent to be valid — ambiguous or pre-ticked consent is insufficient.
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The clause operationalizes a conditional exception to statutory withdrawal protections by allowing performance to commence before the withdrawal period closes, provided explicit prior consent and acknowledgment are documented. This shifts the withdrawal right's applicability based on the timing and sequencing of performance initiation.
EU consumers who want to keep their 14-day withdrawal right should not consent to DeepL starting the service immediately — once you use the service, the withdrawal right may be permanently lost, preventing a refund.
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