What can I do about this clause?

{'method': 'EMAIL', 'recipient': 'support@deepl.com', 'difficulty': 'MODERATE', 'action_type': 'CANCEL_SUBSCRIPTION', 'instructions': 'If you are an EU consumer and have not agreed to immediate service commencement, you may withdraw from your DeepL Pro subscription within 14 days of signing up by contacting DeepL support at support@deepl.com and stating your intent to exercise your right of withdrawal.', 'deadline_days': 14, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'State_AG', 'reason': 'State Attorneys General can investigate violations of consumer withdrawal and cooling-off rights for digital services sold to residents of their states.', 'complaint_url': 'https://www.naag.org/find-my-ag/'}

What is the severity of this clause?

ConductAtlas classifies this Right of Withdrawal for Consumers clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Right of Withdrawal for Consumers — DeepL

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What it is

As a consumer, you have the right to cancel your DeepL subscription within the legal withdrawal period (usually 14 days in the EU), but this right may be lost immediately if you agree to DeepL starting the service before that period ends.

Consumer impact (what this means for users)

EU consumers who want to keep their 14-day withdrawal right should not consent to DeepL starting the service immediately — once you use the service, the withdrawal right may be permanently lost, preventing a refund.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Cancel Subscription
Within 14 days
If you are an EU consumer and have not agreed to immediate service commencement, you may withdraw from your DeepL Pro subscription within 14 days of signing up by contacting DeepL support at support@deepl.com and stating your intent to exercise your right of withdrawal.

Cross-platform context

See how other platforms handle Right of Withdrawal for Consumers and similar clauses.

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Why it matters (compliance & risk perspective)

If you click 'agree' to start using DeepL Pro immediately after subscribing, you may waive your 14-day EU withdrawal right — meaning you cannot get a refund even if you change your mind within two weeks.

View original clause language

Consumers have a statutory right of withdrawal. In the case of contracts for the provision of digital content not on a physical data medium, the right of withdrawal expires before the end of the withdrawal period if DeepL has begun to perform the contract after the consumer has expressly consented to DeepL beginning performance before the expiry of the withdrawal period and confirmed their knowledge that their right of withdrawal is lost in that event.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: This provision directly implements EU Consumer Rights Directive 2011/83/EU Art. 16(m) and Art. 14(4), which allow the right of withdrawal to be waived for digital content if the consumer expressly consents and acknowledges waiver. German implementation is in §356(5) BGB. UK equivalent is Consumer Contracts Regulations 2013 (SI 2013/3134) Reg. 37. The waiver mechanism must be implemented with clear, explicit consumer consent to be valid — ambiguous or pre-ticked consent is insufficient.

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Applicable agencies

State AG

State Attorneys General can investigate violations of consumer withdrawal and cooling-off rights for digital services sold to residents of their states.
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Provision details

Document information

Document

DeepL Terms and Conditions

Entity

DeepL

Document last updated

April 29, 2026

Tracking information

First tracked

April 30, 2026

Last verified

April 30, 2026

Record ID

CA-P-004049

Document ID

CA-D-00449

Evidence Provenance

Source URL

https://www.deepl.com/en/pro-license

Wayback Machine

View archived versions →

SHA-256

ba265be54e14f5920233dd37a414fbbfa00bc2d8d7db4b496cd94ec160bbf93f

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: DeepL | Document: DeepL Terms and Conditions | Record: CA-P-004049
Captured: 2026-04-30 05:34:54 UTC | SHA-256: ba265be54e14f592…
URL: https://conductatlas.com/platform/deepl/deepl-terms-and-conditions/right-of-withdrawal-for-consumers/
Accessed: May 2, 2026

Classification

Severity

Medium

Right of Withdrawal for Consumers