If something goes wrong with DeepL's service and you suffer a loss, the maximum you can recover is what you paid for your subscription in the past twelve months. DeepL is not responsible for indirect or consequential losses.
This analysis describes what DeepL's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This cap can be very low relative to the potential business harm caused by a translation error or service failure, particularly for enterprise customers who rely on DeepL for high-stakes communications.
Interpretive note: Under German law and EU consumer protection frameworks, certain liability exclusions may not be enforceable, particularly for gross negligence, intentional acts, or personal injury; the practical scope of the cap depends on jurisdiction and applicable mandatory law.
Added a EUR 100 minimum liability floor, expanded scope language from 'damages' to 'any claims', and added 'to the extent permitted by applicable law' qualifier.
View full change record →The liability cap limits recovery to twelve months of subscription fees, which may be a relatively small amount compared to damages from a business-critical translation failure or data incident. Indirect and consequential damages are expressly excluded, which further reduces potential recovery.
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You will remain responsible for any amounts you fail to pay in connection with your subscription, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys' fees, and arbitration or court costs.
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"DeepL's liability for damages is limited to the amount paid by the customer for the subscription in the twelve months preceding the event giving rise to the claim. DeepL is not liable for indirect, incidental, or consequential damages.— Excerpt from DeepL's DeepL Terms and Conditions
REGULATORY LANDSCAPE: Liability limitation clauses in B2C and B2B contracts engage mandatory consumer protection rules within the EU, including the EU Unfair Contract Terms Directive (93/13/EEC) and national implementations, which may render certain liability exclusions unenforceable against consumers. Under German law (BGB), liability cannot be excluded for gross negligence, intentional misconduct, or personal injury, regardless of contractual terms. The German governing law choice means these mandatory carve-outs apply. GOVERNANCE EXPOSURE: High for enterprise customers. A liability cap set at twelve months of subscription fees may be materially inadequate for enterprise use cases involving high-value document translation, regulatory filings, or legal communications. The exclusion of consequential damages is standard in commercial SaaS contracts but represents significant exposure for customers who experience service failures with downstream business impact. JURISDICTION FLAGS: EU/EEA consumer-facing terms may not fully enforce liability exclusions for direct damages under national consumer protection laws. In the UK, the Unfair Contract Terms Act limits exclusion of liability for negligence causing loss. Enterprise customers in the US should assess whether the cap is adequate under their own risk frameworks and whether supplemental contractual protections or insurance are warranted. CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should treat the twelve-month subscription fee cap as a baseline and assess whether it aligns with the risk exposure of their intended use case. For high-value or regulated workflows, enterprise customers may wish to negotiate enhanced liability terms or seek contractual indemnification provisions. The document does not indicate whether DeepL offers supplemental liability coverage through enterprise agreements. COMPLIANCE CONSIDERATIONS: Legal and risk teams should document the liability cap in vendor risk assessments and consider whether cyber liability or professional indemnity insurance covers gaps left by the contractual limitation. Organizations in regulated industries should assess whether the cap is consistent with their vendor due diligence standards.
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This cap can be very low relative to the potential business harm caused by a translation error or service failure, particularly for enterprise customers who rely on DeepL for high-stakes communications.
The liability cap limits recovery to twelve months of subscription fees, which may be a relatively small amount compared to damages from a business-critical translation failure or data incident. Indirect and consequential damages are expressly excluded, which further reduces potential recovery.
ConductAtlas has identified this type of provision across 9 platforms. See the full comparison.
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