Provision record
DeepL · DeepL Terms and Conditions · View original document ↗

Customer Right to Terminate on Negative Change

High severity High confidence Explicit document language Common · 298 of 352 platforms

Key Facts · in the document’s own words

When does the customer have the right to terminate the Agreement free of charge?
“If a modification impacts Customer's ability to access or use the Services in more than a minor way ("Negative Change"), Customer has the right to terminate the Agreement free of charge with a notice period of 30 days. In this case, Customer will be refunded fees already paid proportionally.”
Version CA-V-007166, captured Sept. 26, 2026 · live source ↗
Our reading, not the document’s words
If a modification impacts the customer's ability to access or use the Services in more than a minor way, the customer has the right to terminate the Agreement free of charge with a notice period of 30 days.
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This analysis describes what DeepL's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The customer has an explicit, cost-free exit right triggered by a meaningful degradation of service access or usability caused by a modification, subject to a materiality threshold of more than a minor impact.

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Interpretive note: The excerpt contains a second independent proposition — that the customer will be refunded fees already paid proportionally upon such termination — which was omitted from the canonical claim as a secondary legal effect.

Consumer impact (what this means for users)

The customer is permitted to exit the Agreement without penalty on 30 days' notice if a modification constitutes a Negative Change, and is entitled to a proportional refund of fees already paid.

How other platforms handle this

Pinterest Medium

In case of such an assignment by us, you are entitled to terminate the agreement with immediate effect by deactivating your account. We will provide you with reasonable notice of any such assignment.

Stripe Medium

even if you opt out of receiving marketing-related communications from us, we retain the right to communicate with you about the Services you receive (like support and important legal notices)

Twitch Medium

You may terminate your license to use the Twitch Services and this Terms of Service agreement at your discretion at any time by ceasing to use the Twitch Services or, if you are a registered user, by deleting your Twitch account.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If a modification impacts Customer's ability to access or use the Services in more than a minor way ("Negative Change"), Customer has the right to terminate the Agreement free of charge with a notice period of 30 days. In this case, Customer will be refunded fees already paid proportionally.

Excerpt from DeepL's Terms and Conditions

Provision details

Document information
Document
DeepL Terms and Conditions
Entity
DeepL
Tracking information
First captured by ConductAtlas
April 29, 2026
Text quoted from version
CA-V-007166, captured Sept. 26, 2026
Record ID
CA-P-044969
Document ID
CA-D-000449
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007166)
cdd70ce7c92b0b58c7e5e40d3143c6229ae30714a8576fe72111e4eef5afe633
Analysis generated
May 20, 2026 23:29 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-007166 (checked Oct. 5, 2026)
Citation Record
Entity: DeepL
Document: DeepL Terms and Conditions
Record ID: CA-P-044969
Version: CA-V-007166
Captured: 2026-09-26 00:57:25 UTC
SHA-256: cdd70ce7c92b0b58…
URL: https://conductatlas.com/platform/deepl/deepl-terms-and-conditions/provision/CA-P-044969/customer-right-to-terminate-on-negative-change/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does DeepL's Customer Right to Terminate on Negative Change clause do?

The customer has an explicit, cost-free exit right triggered by a meaningful degradation of service access or usability caused by a modification, subject to a materiality threshold of more than a minor impact.

How does this clause affect you?

The customer is permitted to exit the Agreement without penalty on 30 days' notice if a modification constitutes a Negative Change, and is entitled to a proportional refund of fees already paid.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with DeepL?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DeepL.