When businesses use Datadog's monitoring platform, Datadog is the processor and the business is the controller — meaning the business is legally responsible for ensuring the data it sends to Datadog is lawfully collected and processed.
This analysis describes what Datadog's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Enterprise customers bear primary legal responsibility for any personal data of their employees or end-users that flows into Datadog's platform, and must have a Data Processing Addendum in place.
If your employer or a company you use sends your personal data to Datadog's monitoring platform, that company — not Datadog — is primarily responsible under GDPR for ensuring your data is handled lawfully, meaning your rights requests should be directed to that company first.
How other platforms handle this
Our Service allows customers to submit, manage or otherwise use content relating to others, such as end users of applications built and managed through the Service or their employees and contractors ("Customer Data"). We use such Customer Data primarily as a processor, meaning we process such Custom...
AWS processes Customer Content you submit to Amazon Bedrock in accordance with the AWS Customer Agreement and applicable data protection terms. AWS does not use Customer Content processed by Amazon Bedrock to train Amazon's foundation models without your consent.
When Okta provides its products and services to its customers (e.g., organizations that use Okta to manage their workforce or Auth0 to manage their customer identity), Okta processes personal data on behalf of those customers as a data processor. In those cases, the customer is the data controller a...
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"When Datadog processes personal data in the context of providing its Services to customers, Datadog acts as a data processor on behalf of its customers, who are the data controllers. In such cases, the processing of personal data is governed by the agreement between Datadog and the customer, including the Data Processing Addendum. Customers are responsible for ensuring that they have the necessary rights and consents to provide personal data to Datadog for processing.— Excerpt from Datadog's Datadog Privacy Policy
REGULATORY FRAMEWORK: The controller/processor distinction is governed by GDPR Art. 4(7) (controller definition) and Art. 4(8) (processor definition); GDPR Art. 28 (mandatory processor contract terms including sub-processor obligations, audit rights, deletion on termination, and instructions-only processing); GDPR Art. 82 (joint and several liability for controller and processor). The DPA referenced but not reproduced in this policy is the operative legal instrument. Enforcement: EU/EEA DPAs with jurisdiction over the data controller (typically the enterprise customer).
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Enterprise customers bear primary legal responsibility for any personal data of their employees or end-users that flows into Datadog's platform, and must have a Data Processing Addendum in place.
If your employer or a company you use sends your personal data to Datadog's monitoring platform, that company — not Datadog — is primarily responsible under GDPR for ensuring your data is handled lawfully, meaning your rights requests should be directed to that company first.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Datadog.