Cohere · Cohere SaaS Agreement · View original document ↗

Customer indemnification of Cohere for Customer Data

High severity Medium confidence Explicitdocumentlanguage Common · 230 of 352 platforms
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Recent governance activity Cohere recorded 3 documented changes in the last 30 days.
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This analysis describes what Cohere's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The indemnification is broad, covering losses that arise not only directly but also indirectly from Customer Data, and places the financial burden of such claims on the customer.

Interpretive note: The excerpt is truncated after item (i); additional triggers for customer indemnification of Cohere likely exist in the full clause but cannot be stated.

Consumer impact (what this means for users)

You are required to defend Cohere and absorb any losses, however indirectly connected, that arise from your Customer Data.

How other platforms handle this

Twilio Medium

Your obligations in Section 6.2 (Indemnification by Customer) of this Agreement will apply to the extent permitted by applicable law, regulation, or procedure.

Synthesia Medium

Customer shall have no liability under (a) to the extent a Claim Against Us arises from Synthesia Content or under (b) to the extent a Claim Against Us arises from our breach of the Contract.

Segment Medium

Your obligations in Section 6.2 (Indemnification by Customer) of this Agreement will apply to the extent permitted by applicable law, regulation, or procedure.

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▸ View Original Clause Language DOCUMENT RECORD
"
Customer will defend, indemnify and hold harmless Cohere...against any and all Losses directly or indirectly arising from or in connection with: (i) Customer Data...

— Excerpt from Cohere's Cohere SaaS Agreement

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Cohere SaaS Agreement
Entity
Cohere
Document last updated
May 11, 2026
Tracking information
First tracked
May 11, 2026
Last verified
May 12, 2026
Record ID
CA-P-070060
Document ID
CA-D-00768
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
cf319db4fb54c8ae019dfe7b3515b554f5c486a7dd84bfbb5ce64abed79b18c3
Analysis generated
May 11, 2026 11:52 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Cohere
Document: Cohere SaaS Agreement
Record ID: CA-P-070060
Captured: 2026-05-11 11:52:52 UTC
SHA-256: cf319db4fb54c8ae…
URL: https://conductatlas.com/platform/cohere/cohere-saas-agreement/provision/CA-P-070060/customer-indemnification-of-cohere-for-customer-data/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Cohere's Customer indemnification of Cohere for Customer Data clause do?

The indemnification is broad, covering losses that arise not only directly but also indirectly from Customer Data, and places the financial burden of such claims on the customer.

How does this clause affect you?

You are required to defend Cohere and absorb any losses, however indirectly connected, that arise from your Customer Data.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 230 platforms. See the full comparison.

Is ConductAtlas affiliated with Cohere?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Cohere.