The policy authorizes use of contact information including name, phone number, email address, and social media username to send cart abandonment emails, browse abandonment emails, and marketing messages from Chegg and third parties, and authorizes sale or sharing of contact information with advertising partners, social media platforms, and business partners for targeted advertising.
This analysis describes what Chegg's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that contact information collected for service delivery purposes is also authorized for cart and browse abandonment email programs and for sale or sharing with third-party advertising ecosystems, creating CAN-SPAM, TCPA, and state privacy law compliance considerations for the marketing communications and data sharing components.
The updated policy expands disclosure of how personal data is collected, used, and shared across Chegg's services and regional contexts. Users in the EEA, UK, Switzerland, and the US now have access to region-specific privacy disclosures that detail additional legal rights applicable in their jurisdictions. The policy explicitly states that when users access services through an educational institution or employer, Chegg will share personal data and service usage information with that institution or employer to allow monitoring of service use. The policy also discloses that user-provided content, including audio, video, and written materials, may be used to train or fine-tune Chegg and third-party AI models. Users can review their region-specific disclosures and Busuu's supplemental privacy policy to understand additional rights and practices.
View change record →Under these terms, contact information including email address and social media username may be used to send cart and browse abandonment emails and third-party marketing messages, and may be sold or shared with advertising partners and social media platforms for targeted advertising. The policy's 'Your Choices and Opt Out Rights' section describes available mechanisms to opt out of marketing messages.
Cross-platform context
See how other platforms handle Contact Information Used for Behavioral Advertising Including Cart and Browse Abandonment Emails and similar clauses.
Compare across platforms →"A. Contact Information (such as your name, phone number, email address, and social media username) a. Purposes for Collection: (1) Provide You Services (to process transactions and fulfill your orders; provide you with content or other services and allow you to participate in features we offer; create and manage your account; facilitate your participation in a sweepstakes, contest, or promotion; send service and account-related communications; respond to your inquiries; provide customer support; send you information that you requested or agreed to receive, such as newsletters and order updates; send you cart abandonment emails and browse abandonment emails); (2) Advertising Activities and Marketing Messages (to send you special deals, offers, promotions, invitations, and similar information from us, our advertisers, or other third parties) ... c. Third Parties to Whom the Data May Be Sold/Shared for Targeted Advertising: (1) Third Party Advertising and Analytics Partners; (2) Social Media and Other Third Party Platforms; (3) Third Party Business PartnersExcerpt from Chegg's Privacy Policy
REGULATORY LANDSCAPE: The CAN-SPAM Act administered by the FTC governs commercial email marketing and requires opt-out mechanisms for marketing messages.
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This provision establishes that contact information collected for service delivery purposes is also authorized for cart and browse abandonment email programs and for sale or sharing with third-party advertising ecosystems, creating CAN-SPAM, TCPA, and state privacy law compliance considerations for the marketing communications and data sharing components.
Under these terms, contact information including email address and social media username may be used to send cart and browse abandonment emails and third-party marketing messages, and may be sold or shared with advertising partners and social media platforms for targeted advertising. The policy's 'Your Choices and Opt Out Rights' section describes available mechanisms to opt out of marketing messages.
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