What can I do about this clause?

{'method': 'EMAIL', 'recipient': 'privacy@chegg.com', 'difficulty': 'EASY', 'action_type': 'DELETE_DATA', 'instructions': "If you believe Chegg has collected personal data from your child under age 13, email privacy@chegg.com requesting immediate deletion. Include the child's account details and your contact information as the parent or guardian.", 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': "The FTC is the primary enforcement authority for COPPA violations, including failure to implement adequate age-verification and unauthorized collection of children's data.", 'complaint_url': 'https://reportfraud.ftc.gov/'}

What is the severity of this clause?

ConductAtlas classifies this COPPA and Minor User Provisions clause as high severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

COPPA and Minor User Provisions — Chegg

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What it is

Chegg says it does not intentionally collect data from children under 13 without parental permission, and will delete such data if discovered — but relies on users self-reporting age.

Consumer impact (what this means for users)

Children under 13 are not supposed to use Chegg without parental consent, but there is no described technical age-verification mechanism — parents who believe their child's data was collected should contact privacy@chegg.com for deletion.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Delete Your Data

If you believe Chegg has collected personal data from your child under age 13, email privacy@chegg.com requesting immediate deletion. Include the child's account details and your contact information as the parent or guardian.

Cross-platform context

See how other platforms handle COPPA and Minor User Provisions and similar clauses.

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Why it matters (compliance & risk perspective)

Because Chegg is widely used by students including those in middle and high school, the adequacy of its age verification mechanism is critical to COPPA compliance and child safety.

View original clause language

Chegg does not knowingly collect personal information from children under 13 years of age without parental consent. If we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at privacy@chegg.com.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: COPPA (15 U.S.C. §6501-§6508) and its implementing rule (16 C.F.R. Part 312) require verifiable parental consent before collecting personal information from children under 13, with enforcement by the FTC. Chegg's reliance on users self-declaring age without described technical verification may not constitute 'reasonable measures' under 16 C.F.R. §312.5(b). GDPR Art. 8 sets the digital consent age at 16 (or 13-16 per member state law), requiring parental consent for processing minors' data.

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Applicable agencies

FTC

The FTC is the primary enforcement authority for COPPA violations, including failure to implement adequate age-verification and unauthorized collection of children's data.
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Provision details

Document information

Document

Chegg Privacy Policy

Entity

Chegg

Document last updated

April 29, 2026

Tracking information

First tracked

March 24, 2026

Last verified

April 28, 2026

Record ID

CA-P-003834

Document ID

CA-D-00395

Evidence Provenance

Source URL

https://www.chegg.com/en-US/privacypolicy

Wayback Machine

View archived versions →

SHA-256

428ddcc20313367b65d55484c1d59c1a629728a2b3afba2c723bff8d40481729

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Chegg | Document: Chegg Privacy Policy | Record: CA-P-003834
Captured: 2026-03-24 07:57:12 UTC | SHA-256: 428ddcc20313367b…
URL: https://conductatlas.com/platform/chegg/chegg-privacy-policy/coppa-and-minor-user-provisions/
Accessed: May 2, 2026

Classification

Severity

High

COPPA and Minor User Provisions