Tracking technologies allow Chase and its partners to build a detailed profile of your online activity, which is used to serve targeted advertisements and improve services.
Consumer impact
Chase collects extensive personal and financial data from users of its website and mobile apps, including browsing behavior, device identifiers, and location data, which may be shared with affiliates and third-party marketing partners. Consumers should be aware that their data is used for targeted advertising, and that opting out of interest-based ads does not stop all data collection. You can opt out of targeted advertising and certain data sharing by visiting Chase's privacy preferences page at chase.com/privacy-preferences.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Opt Out of Arbitration
Go to chase.com/privacy-preferences to manage your cookie and tracking preferences, or adjust cookie settings directly in your browser.
Applicable agencies
Federal Trade Commission (ftc)
Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
Who can file: Anyone affected by the company's practices (US or international)
What you need: Your account details, a timeline of relevant events, and a description of the specific issue
What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation