Arbitration is typically faster and cheaper for large companies, but it removes your access to courts, limits discovery, and results in decisions that are nearly impossible to appeal — meaning Cash App has a significant structural advantage in any dispute.
Cash App's Terms bind users to mandatory individual arbitration and a class action waiver, effectively removing the right to take Cash App to court for any financial dispute, including unauthorized transactions, account closures, or fee disputes. The agreement also limits Cash App's maximum liability to just $200 or fees paid in the prior 12 months — whichever is greater — even in cases involving significant financial loss. You can opt out of arbitration within 30 days of first agreeing to these Terms by mailing a written opt-out notice to Block, Inc., 1955 Broadway, Suite 600, Oakland, CA 94612.