Cash App · Cash App Terms of Service

Fee Schedule — Prepaid Account

Medium severity
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What it is

Cash App discloses various fees for its prepaid account services, including instant transfer fees, ATM withdrawal fees, and foreign transaction fees, which are listed in the fee table in Section I.

Why it matters

Understanding these fees is essential for consumers who use Cash App as a primary banking alternative, as charges can add up quickly for ATM use, instant transfers, and international transactions.

Institutional analysis (Compliance & legal intelligence)

Fee disclosures for prepaid accounts are governed by the CFPB Prepaid Rule (Regulation E, 12 CFR Part 1005) which requires short-form and long-form fee disclosure; compliance teams should verify that Cash App's fee tables satisfy mandated disclosure format and content requirements.

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Consumer impact

Cash App's terms significantly affect consumers' financial rights, requiring binding arbitration for most disputes and waiving class action rights, which limits recourse if something goes wrong with payments, account suspensions, or fees. The agreement also grants Block broad authority to suspend or close accounts, freeze funds, and reverse transactions, which can directly impact access to money. You can opt out of the arbitration clause by mailing a written notice to Block, Inc. within 30 days of first accepting the terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Within 60 days
    If you believe you were charged a fee in error, open Cash App, navigate to the transaction in question, and select 'Need Help & Cash App Support' to dispute the charge. Alternatively, visit cash.app/help to contact support directly.

Applicable agencies

  • CFPB
    CFPB enforces prepaid account fee disclosure rules under Regulation E and handles complaints about undisclosed or erroneous fees.
    File a complaint →

Provision details

Document information
Document
Cash App Terms of Service
Entity
Cash App
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
March 15, 2026
Record ID
CA-P-00077004
Document ID
CA-D-00077
Evidence Provenance
Source URL
Wayback Machine
SHA-256
d7be8fde5d8436d4c47a4a4dcb92a7fc142f87e9e0d577f883782017ba789c0c
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Cash App | Document: Cash App Terms of Service | Record: CA-P-00077004
Captured: 2026-03-15 11:27:56 UTC | SHA-256: d7be8fde5d8436d4…
URL: https://conductatlas.com/platform/cash-app/cash-app-terms-of-service/fee-schedule-prepaid-account/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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