Provision record
Canva · Canva Privacy Policy · View original document ↗

Service-related communications cannot be opted out

Medium severity Explicit document language Unique · 0 of 352 platforms
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This analysis describes what Canva's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Public.com Medium

These choices do not apply to certain informational communications including important information and documentation relating to your account.

TaskRabbit Medium

We may still continue to send you transactional communications, such as those about your account, Tasks or Jobs, transactions, servicing, or ongoing business relationship with you.

Microsoft Medium

We've distilled our commitment into six core values: Fairness Reliability and safety Privacy and security Transparency Accountability Inclusiveness

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).

Excerpt from Canva's Privacy Policy

Provision details

Document information
Document
Canva Privacy Policy
Entity
Canva
Tracking information
First captured by ConductAtlas
April 19, 2026
Text quoted from version
CA-V-006071, captured Aug. 26, 2026
Record ID
CA-P-068752
Document ID
CA-D-000204
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-006071)
9375e11c3054a6e46dedd8a39df7dcd559e0a4a1efeb230f601f0688a4f2c0cd
Analysis generated
May 11, 2026 23:11 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006071 (checked Oct. 5, 2026)
Citation Record
Entity: Canva
Document: Canva Privacy Policy
Record ID: CA-P-068752
Version: CA-V-006071
Captured: 2026-08-26 00:34:51 UTC
SHA-256: 9375e11c3054a6e4…
URL: https://conductatlas.com/platform/canva/canva-privacy-policy/provision/CA-P-068752/service-related-communications-cannot-be-opted-out/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Canva's Service-related communications cannot be opted out clause do?

The clause states: “you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).”

Is ConductAtlas affiliated with Canva?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Canva.