Many users sign up for trials and forget to cancel, resulting in unexpected charges at full price with no refund rights.
Consumer impact
Calm's Terms significantly affect consumers' legal rights by requiring individual arbitration for most disputes and waiving the right to participate in class actions, which limits consumers' ability to seek collective redress. Subscriptions auto-renew without a right to refund, and Calm can change prices with notice but no guaranteed right to a refund if you disagree. You can opt out of the mandatory arbitration clause by sending a written opt-out notice to Calm within 30 days of first agreeing to these Terms.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Cancel Subscription
Within 24 hours
Before your promotional period ends, log into your Calm account and go to https://calm.com/profile/manage-subscription to cancel. You must cancel at least 24 hours before the promotional period ends to avoid being charged the full subscription price.
Applicable agencies
FTC
The FTC's updated Negative Option Rule and prior enforcement actions directly cover promotional-to-paid subscription conversions that lack adequate consumer notice or easy cancellation.
State automatic renewal laws (especially California's) impose specific disclosure and cancellation requirements for trial-to-paid conversions that State AGs actively enforce.