Calm · Calm Terms of Service

No-Refund Policy

High severity
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Why it matters

If you are charged for a renewal you did not want, or are dissatisfied with the service, you have no contractual right to get your money back.

Consumer impact

Calm's Terms significantly affect consumers' legal rights by requiring individual arbitration for most disputes and waiving the right to participate in class actions, which limits consumers' ability to seek collective redress. Subscriptions auto-renew without a right to refund, and Calm can change prices with notice but no guaranteed right to a refund if you disagree. You can opt out of the mandatory arbitration clause by sending a written opt-out notice to Calm within 30 days of first agreeing to these Terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Contact Calm's support team at support@calm.com explaining the charge you wish to dispute. Calm asks that you contact them before disputing charges with your payment provider. If unresolved, you may then contact your bank or card issuer to dispute the charge.

Applicable agencies

  • FTC
    The FTC can investigate no-refund policies that operate as unfair or deceptive trade practices in the context of subscription services.
    File a complaint →
  • State AG
    State consumer protection laws in several states provide refund rights for subscription services that supersede contractual no-refund clauses.
    File a complaint →

Provision details

Document information
Document
Calm Terms of Service
Entity
Calm
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001145
Document ID
CA-D-00217
Evidence Provenance
Source URL
Wayback Machine
SHA-256
d85b649f012d4968828ea719cebb5ff497c52570c9c8c2991aaa8cda7a8493f1
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Calm | Document: Calm Terms of Service | Record: CA-P-001145
Captured: 2026-03-20 10:56:44 UTC | SHA-256: d85b649f012d4968…
URL: https://conductatlas.com/platform/calm/calm-terms-of-service/no-refund-policy/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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