Calm · Calm Terms of Service

Account Termination by Calm

Medium severity
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Why it matters

You could lose access to content you have paid for — including lifetime subscriptions — without warning and with no refund rights.

Consumer impact

Calm's Terms significantly affect consumers' legal rights by requiring individual arbitration for most disputes and waiving the right to participate in class actions, which limits consumers' ability to seek collective redress. Subscriptions auto-renew without a right to refund, and Calm can change prices with notice but no guaranteed right to a refund if you disagree. You can opt out of the mandatory arbitration clause by sending a written opt-out notice to Calm within 30 days of first agreeing to these Terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Close Your Account
    To close your Calm account voluntarily, send an email to support@calm.com requesting account deletion. Note that you must also separately cancel any active subscriptions via your account settings or third-party app store before closing your account.

Applicable agencies

  • FTC
    Unilateral termination without refund in paid subscription services may constitute an unfair practice under Section 5 of the FTC Act.
    File a complaint →

Provision details

Document information
Document
Calm Terms of Service
Entity
Calm
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001151
Document ID
CA-D-00217
Evidence Provenance
Source URL
Wayback Machine
SHA-256
d85b649f012d4968828ea719cebb5ff497c52570c9c8c2991aaa8cda7a8493f1
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Calm | Document: Calm Terms of Service | Record: CA-P-001151
Captured: 2026-03-20 10:56:44 UTC | SHA-256: d85b649f012d4968…
URL: https://conductatlas.com/platform/calm/calm-terms-of-service/account-termination-by-calm/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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