This analysis describes what Calm's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes Calm's operational authority to create and retain recordings of customer-initiated communications across multiple service touchpoints, which serves documentation and quality assurance functions within the customer support infrastructure.
Users who utilize Calm's chat, phone, video, chatbot, or feedback features operate under terms that authorize recording of those interactions. The provision does not require opt-in consent or provide opt-out mechanisms as stated in this clause language.
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"Content" means anything you or your Customers create or make available through the Service in connection with your Account, including your intellectual property (e.g. trademarks, trade names, service marks, and copyrighted works); the products or services you offer (e.g., courses, coaching, members...
By posting, uploading, inputting, providing or submitting your Content you grant Kit, its affiliated companies and necessary sublicensees permission to use your Content in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, trans...
By submitting, sharing, or otherwise making User-Generated Content available through any of the Licensed Products, including by submitting User-Generated Content using UEFN, you grant Epic a royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, worldwide license to use, reproduce, modi...
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"Communications: we may record our communications including chat messages, phone, or video calls, such as when you utilize our chat-bot or provide us with feedback or market research.— Excerpt from Calm's Calm Privacy Policy
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The clause establishes Calm's operational authority to create and retain recordings of customer-initiated communications across multiple service touchpoints, which serves documentation and quality assurance functions within the customer support infrastructure.
Users who utilize Calm's chat, phone, video, chatbot, or feedback features operate under terms that authorize recording of those interactions. The provision does not require opt-in consent or provide opt-out mechanisms as stated in this clause language.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Calm.