Provision record
Calendly · Calendly Terms of Use · View original document ↗

Non-Cancellable and Non-Refundable Fees

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Document Record

What it is

The agreement states that all subscription fees paid are non-cancellable and non-refundable, and must be paid without any offset or deduction.

ⓘ

This analysis describes what Calendly's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes that customers cannot recover prepaid subscription fees upon cancellation or termination except in the specific warranty breach scenario described in Section 13(b), and outstanding payment obligations become due immediately upon account termination.

Consumer impact (what this means for users)

Under this clause, subscription fees paid to Calendly are stated to be non-refundable and non-cancellable in all circumstances other than the limited warranty remedy described separately in the terms. Upon termination of the account, all outstanding payment obligations become immediately due.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Contact Calendly support to dispute a fee or seek clarification on refund eligibility under the warranty breach remedy described in Section 13(b) of the Customer Terms.

Cross-platform context

See how other platforms handle Non-Cancellable and Non-Refundable Fees and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
You understand that all Fees are non-cancellable and non-refundable and must be paid without offset or deduction of any kind.

Excerpt from Calendly's Terms of Use

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: Non-refundable fee provisions in consumer-facing SaaS contracts may engage FTC Act Section 5 scrutiny if applied in a manner inconsistent with representations made at the time of sale.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
Calendly Terms of Use
Entity
Calendly
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-014252
Document ID
CA-D-00562
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
36511e8437cf3b2062e44033a67d5b0a00f3b0f412f9f2a99b6286c197e05ea0
Analysis generated
July 9, 2026 05:08 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Calendly
Document: Calendly Terms of Use
Record ID: CA-P-014252
Captured: 2026-07-09 05:08:45 UTC
SHA-256: 36511e8437cf3b20…
URL: https://conductatlas.com/platform/calendly/calendly-terms-of-use/provision/CA-P-014252/non-cancellable-and-non-refundable-fees/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Calendly's Non-Cancellable and Non-Refundable Fees clause do?

This provision establishes that customers cannot recover prepaid subscription fees upon cancellation or termination except in the specific warranty breach scenario described in Section 13(b), and outstanding payment obligations become due immediately upon account termination.

How does this clause affect you?

Under this clause, subscription fees paid to Calendly are stated to be non-refundable and non-cancellable in all circumstances other than the limited warranty remedy described separately in the terms. Upon termination of the account, all outstanding payment obligations become immediately due.

Is ConductAtlas affiliated with Calendly?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Calendly.