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The agreement states that all subscription fees paid are non-cancellable and non-refundable, and must be paid without any offset or deduction.
This analysis describes what Calendly's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that customers cannot recover prepaid subscription fees upon cancellation or termination except in the specific warranty breach scenario described in Section 13(b), and outstanding payment obligations become due immediately upon account termination.
Under this clause, subscription fees paid to Calendly are stated to be non-refundable and non-cancellable in all circumstances other than the limited warranty remedy described separately in the terms. Upon termination of the account, all outstanding payment obligations become immediately due.
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"You understand that all Fees are non-cancellable and non-refundable and must be paid without offset or deduction of any kind.Excerpt from Calendly's Terms of Use
(1) REGULATORY LANDSCAPE: Non-refundable fee provisions in consumer-facing SaaS contracts may engage FTC Act Section 5 scrutiny if applied in a manner inconsistent with representations made at the time of sale. State consumer protection laws in California, New York, and other jurisdictions may impose limitations on blanket no-refund provisions in certain consumer contract contexts. (2) GOVERNANCE EXPOSURE: Medium. The non-refundable fee clause is common in SaaS agreements but when combined with Calendly's unilateral termination right (at sole discretion, with or without notice), the practical effect is that customers whose accounts are suspended or terminated by Calendly at Calendly's initiative may also lose access to prepaid services without recourse to a refund, subject to the limited warranty remedy carve-out. (3) JURISDICTION FLAGS: EU consumer protection frameworks and UK consumer rights law may impose statutory refund rights that supersede contractual non-refundable terms for consumer-category customers. Australian Consumer Law similarly provides non-waivable statutory guarantees. Enterprise customers in regulated industries should assess whether their procurement policies permit no-refund vendor terms. (4) CONTRACT AND VENDOR IMPLICATIONS: Procurement and finance teams should account for the non-refundable fee provision when calculating the financial exposure of early termination or vendor change decisions. The provision applies to all fee types including those paid in advance for annual subscriptions. (5) COMPLIANCE CONSIDERATIONS: Legal teams should verify whether the no-refund provision satisfies applicable statutory disclosure requirements at the point of sale in all jurisdictions where the customer base operates, and whether the limited warranty refund remedy constitutes an adequate carve-out under applicable consumer protection frameworks.
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This provision establishes that customers cannot recover prepaid subscription fees upon cancellation or termination except in the specific warranty breach scenario described in Section 13(b), and outstanding payment obligations become due immediately upon account termination.
Under this clause, subscription fees paid to Calendly are stated to be non-refundable and non-cancellable in all circumstances other than the limited warranty remedy described separately in the terms. Upon termination of the account, all outstanding payment obligations become immediately due.
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