This analysis describes what Booking.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
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If you request a refund and you have not received any Testing Services prior to your subscription renewal date, we will provide you with a full refund.
For students purchasing subscriptions, Students are entitled to terminate their subscription at any time within 14 days of their initial payment and receive a full refund.
We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.
"Unless you cancel for one of the reasons in the next bullet, you'll be entitled to a full refund (no matter how close your journey is). Any Private Transportation: If the change is just a new driver, a new Service Provider, or a new (similar) vehicle, you won't be entitled to a refundExcerpt from Booking.com's Terms and Conditions
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The clause states: “Unless you cancel for one of the reasons in the next bullet, you'll be entitled to a full refund (no matter how close your journey is). Any Private Transportation: If the change is just a new driver, a new Service Provider, or a new (similar) vehicle, you won't be entitled …”
ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.
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