This analysis describes what Booking.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision defines the scope of the license granted to users and establishes the intellectual property framework governing Platform access. It creates a procedural requirement that commercial uses or automated data collection activities require advance written authorization from Booking.com.
Booking.com users can no longer read the full Terms and Conditions that govern their use of the platform and their rights when booking travel accommodations. Previously, users could review over 1,500 sentences of terms covering dispute resolution, cancellation rights, liability, and other critical protections. The replacement of the terms page with a security challenge page means the binding contractual language is not currently accessible in readable form. Users who wish to understand their rights and obligations should attempt to access the terms through alternative means, such as contacting Booking.com customer support to request the full text of the current Terms and Conditions.
View change record →Booking.com's updated Terms now make clear that three separate documents—the Terms of Service, How We Work, and Content Standards and Guidelines—together form the binding contract between you and the platform. Previously, the terms page was inaccessible due to a technical authentication screen. The updated language emphasizes that by using the platform, you consent to all three documents, and that if a booking fails, you should consult Section A16 for your options. This consolidation of contractual documents into three separate sources may make it less obvious what rights and obligations you are accepting compared to a single comprehensive terms document.
View change record →Booking.com removed a footer link that provided direct access to opt-out controls for data sales and sharing. This does not necessarily eliminate the underlying right to opt out, but it removes a prominent, easy-to-find disclosure mechanism that many privacy laws require companies to make available. Consumers may still be able to exercise opt-out rights through account settings or privacy notice submissions, but they must now actively search for these options rather than finding them in the footer navigation.
View change record →Users are authorized to use the Platform for personal, non-commercial purposes as specified in the terms, but commercial activities and automated collection methods are prohibited absent written permission. Unauthorized uses of the type specified terminate the license granted under the agreement.
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"The content, information and services made available on the Platform are protected by applicable copyright, database right, trade mark and other intellectual property laws, and any use of the Platform other than as specifically authorized herein, without the prior written permission of Booking.com, is strictly prohibited and will terminate the permission or license granted herein. You are not allowed to monitor, copy, scrape/crawl, download, reproduce or otherwise use anything on this Platform for any commercial purpose without written permission of Booking.com or its licensors.— Excerpt from Booking.com's Booking.com Terms and Conditions
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This provision defines the scope of the license granted to users and establishes the intellectual property framework governing Platform access. It creates a procedural requirement that commercial uses or automated data collection activities require advance written authorization from Booking.com.
Users are authorized to use the Platform for personal, non-commercial purposes as specified in the terms, but commercial activities and automated collection methods are prohibited absent written permission. Unauthorized uses of the type specified terminate the license granted under the agreement.
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