“if you hold an account with Betterment, you cannot opt out of certain communications related to the administration of your account, including communications related to billing, statement and trade confirmation delivery, or certain regulatory matters.”
This analysis describes what Betterment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause is consequential because it removes the user's ability to decline specific categories of communications as a condition of holding an account.
The updated policy discloses a new Fully Paid Securities Lending program through Apex Clearing, under which Betterment will share customer personal information and account details with Apex if customers choose to participate. The revised terms also establish that generative AI service providers have committed that personal information will not be used for model training. For customers participating in promotional offers requiring offline fulfillment, the policy now explicitly states that personal information including mailing address may be shared with third-party partners. You can review the FPSL Program supplemental disclosures for details about the securities lending arrangement, or choose not to participate in the program.
View change record →Account holders must receive certain administrative communications from Betterment regardless of their communication preferences.
How other platforms handle this
These choices do not apply to certain informational communications including important information and documentation relating to your account.
We may still continue to send you transactional communications, such as those about your account, Tasks or Jobs, transactions, servicing, or ongoing business relationship with you.
We've distilled our commitment into six core values: Fairness Reliability and safety Privacy and security Transparency Accountability Inclusiveness
"if you hold an account with Betterment, you cannot opt out of certain communications related to the administration of your account, including communications related to billing, statement and trade confirmation delivery, or certain regulatory matters.Excerpt from Betterment's Privacy Policy
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The clause is consequential because it removes the user's ability to decline specific categories of communications as a condition of holding an account.
Account holders must receive certain administrative communications from Betterment regardless of their communication preferences.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Betterment.