Bank of America · Bank of America Deposit Agreement

Unauthorized Transaction Reporting Deadline

High severity
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What it is

You have 60 days from when Bank of America sends your account statement to report any unauthorized or fraudulent transactions — if you miss this deadline, you may be personally responsible for those losses.

Consumer impact (what this means for users)

This provision creates a hard financial deadline that can cost customers real money — if you fail to review your statement and report fraud within 60 days of it being sent, you may be held fully liable for unauthorized transactions that occurred on your account.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Within 60 days
    Call Bank of America at 1-800-432-1000 immediately upon discovering an unauthorized transaction. Report the specific transaction, the date, and the amount. Follow up in writing via secure message in your online banking portal to create a documented record.

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Why it matters (compliance & risk perspective)

Missing the 60-day reporting window can mean Bank of America has no legal obligation to reimburse you for fraudulent charges, even if you were the victim of identity theft or a scam, leaving you personally liable for potentially significant financial losses.

View original clause language
You must examine your statement and report any errors, unauthorized transactions, or problems within 60 days after we send the statement to you. If you do not report the error within this time, we may not be liable for the unauthorized transaction and you may lose the right to have the amount recredited to your account.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: This provision directly implicates Regulation E (12 CFR Part 1005), specifically §1005.6 (liability of consumer for unauthorized transfers) and §1005.11 (procedures for resolving errors), enforced by the CFPB. Regulation E establishes maximum consumer liability thresholds based on reporting timing, and bank-imposed deadlines that are more restrictive than Regulation E must be assessed for compliance. The provision also engages the Electronic Fund Transfer Act (15 U.S.C. §1693 et seq.).

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Applicable agencies

  • CFPB
    The CFPB enforces Regulation E error resolution requirements and has supervisory authority over Bank of America's compliance with electronic fund transfer dispute procedures.
    File a complaint →

Provision details

Document information
Document
Bank of America Deposit Agreement
Entity
Bank of America
Document last updated
April 29, 2026
Tracking information
First tracked
March 7, 2026
Last verified
April 27, 2026
Record ID
CA-P-003310
Document ID
CA-D-00053
Evidence Provenance
Source URL
Wayback Machine
SHA-256
3a84db97f26e6cc43ba57e3064c862f0c801f02c98b952132bcb7ba1add9a99c
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Bank of America | Document: Bank of America Deposit Agreement | Record: CA-P-003310
Captured: 2026-03-07 04:40:52 UTC | SHA-256: 3a84db97f26e6cc4…
URL: https://conductatlas.com/platform/bank-of-america/bank-of-america-deposit-agreement/unauthorized-transaction-reporting-deadline/
Accessed: May 2, 2026
Classification
Severity
High
Categories

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